Shilynn Collier-Barnes
Port Orange,FL
Summary
Ambitiuos Customer Service Representative of 5 plus years with extensive experience in supervising daily operations within retail and pharmacy settings. Skilled in training team members, managing inventory, and ensuring compliance with regulations. Committed to driving productivity and enhancing customer experiences through effective management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader/Pharmacy Technician
Walgreens
11.2023 - 01.2026
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained team members on company policies, procedures, and best practices.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Developed and implemented strategies to enhance team performance and productivity.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Assisted pharmacists in dispensing medications accurately and efficiently.
- Processed prescription orders using pharmacy management software to enhance workflow.
- Provided customer support by addressing inquiries and offering medication information.
- Collaborated with healthcare professionals to improve patient care outcomes.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
Customer Service Representative
Perrine's Produce
12.2022 - 10.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers with product selections, demonstrating deep knowledge of produce offerings.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assistant Manager
Family Dollar
08.2020 - 12.2022
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new team members to enhance productivity and service quality.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
- Implemented visual merchandising strategies to improve product presentation and customer engagement.
- Resolved customer complaints efficiently, fostering a positive shopping experience and loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Barnes Homeshcooling
Edgewater, FLSkills
- Cash handling
- Positive attitude
- Team leadership
- Strong verbal and written communication
- Customer service management
- POS system operation
- Confidentiality and HIPAA
- Prescription filling
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Shift Leader/Pharmacy Technician
Walgreens
11.2023 - 01.2026
Customer Service Representative
Perrine's Produce
12.2022 - 10.2023
Assistant Manager
Family Dollar
08.2020 - 12.2022
High School Diploma -
Barnes Homeshcooling