Shima Nejad
Kalama,WA
Summary
- Strategy
- Enterprise Sales
- Technology Sales
- Strategic Sales
- Commercialization
- Consulting
- Process Improvements
- Contract Negotiation
- Result Driven
Goal-oriented manager with distinguished experience in Technology and Logistics industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Division Sales Manager
FedEx Custom Critical
04.2022 - 02.2024
- Build and lead a high-performance team of Global Account Managers and Corporate Account Managers covering 32 states
- Created and implemented KPIs and new business tracker for all outside sales team
- Recruited and hired 12 new Corporate Account Managers
- Collaborated with the training team to implement new training materials for the new hires
- Collaborated with the O&D team to establish annual budgets, forecast results and review operating and expenses of P&L
- Support the sales team by removing barriers to close business
- Involved with top company focused accounts and strategies to deliver results
- Influence and align with Executive Leadership Team to offer new products
- Promoted 25% of sales team
- Lead the Quality Action Team to find the root cause of equipment down
- Grow the business by 15% Year over Year
- Joined sales team on calls to meet with customers
- Worked on strategy to grow the healthcare and government vertical.
- Helped CAMs and GAMs negotiated contracts and GRI with clients, achieving favorable terms for the company while driving long-term business partnerships.
- Collaborated with corporate marketing teams to create case studied and product materials for Field Sales team to effectively communicated product value propositions.
- Conducted regular performance evaluations for direct reports, ensuring consistency in meeting individual targets while fostering a culture of continuous improvement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Field Sales Manager
FedEx Services
01.2021 - 04.2022
- Lead a team of top 13 Sales Executives
- Coached the sales team
- Promoted 30% of the sales team
- Worked with Ground and Express terminal manager to understand the root cause of service delays, escalated with solution to VP and SVP to improve service from 50% to over 90%
- Mentored new Sales Manager in the region
- 20% of the team won Presidents Club
- Lead PSP/ Culture and DE&I and Collaborate to Close for the Region
- Developed regional training for new hires and accountability plan for under performers
- Awarded Stock Options by the SVP of Sales
- Won BZ Award in FY22 and FY23.
- Managed accounts to retain existing relationships and grow share of business.
Inside Sales District Sales Manager – SDR Manager
FedEx Services
06.2020 - 01.2021
- Started as Inside Sales DSM, was selected by Director and VP to start a new department within the inside sales organization
- Hired, trained, and led a team of 19 Sales Development Representatives
- Collaborated with Solution team to establish KPIs and sales tracker
- Promoted 100% to Inside Sales team and 50% to Field Sales
- Awarded Sales Leader Excellence and Peak Achievement Award.
- Implemented systems and procedures to increase sales.
Worldwide Account Manager
FedEx Services
04.2017 - 06.2020
- Grew the territory from 73% to over 112% and maintained over 100% every quarter
- Developed and maintained long-term business relationships with corporate accounts
- Provided leadership and guidance to other sales professionals in the department and execution of account strategies
- Always volunteered to help and cover open territories
- Mentored and trained the new WWAM to success
- Negotiated and renewed accounts and grew the business
- Lead Women Business Council with over 200 members
- Closed the most new business in the team during the first 6 months of the COVID-19 pandemic
- Awarded one BZ by SVP of Sales in FY18, three by Director of Sales in FY18, and one in FY17.
- Managed complex contract negotiations, resulting in favorable terms for both the company and clients.
- Delivered customized presentations showcasing product offerings tailored specifically to individual client needs.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Drove sales by developing multi-million dollar contract sales.
Sales Account Executive
FedEx Services
01.2015 - 04.2017
- Grew two territories to over 109%
- Designed, developed, and facilitated District Sales Meetings
- Mentored new hires
- Lead the team in prospecting through social media
- Won Rookie of The Year and Team Player Award
- Awarded BZ by DSM in FY16.
Business Account Manager / Sales Manager
T-Mobile
12.2011 - 03.2014
- Supported 13 T-Mobile retail stores to educate and help win Small Business Accounts
- Consistently hitting over 115% to goal
- Lead the region on prospecting through social media
- Trained new hires
- Promoted 20% of the staff
- Won Business to Business Pinnacle Performance Award.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Built relationships with customers and community to establish long-term business growth.
Center Manager / Sales Consultant
FedEx Office
10.2007 - 12.2011
- Closed the largest printing deal in the district
- Lead the team of 8 team members
- Promoted four times in three years
- Interviewed and hired for the region
- Won Beacon Award three times and Purple Promise Award.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated closely with other center managers to align goals, share knowledge, and boost overall center performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Grow pack and ship by 8% Year of Year
- Store was consistency in top 10 in the country for hitting revenue goal
Education
Master of Business Administration in Business Administration and Management -
University of Maryland
College Park, MDBachelor of Science in Business Management Studies with Minor in Communication Studies -
University of Maryland
College Park, MDQuality Driven Management Expert -
ASQ - World Headquarters
Skills
- Sales Tracking
- Trade show representation
- Promotional sales events
- Salesforce proficiency
- Sales Targeting
- Strategic Planning
- Team Recruiting and Onboarding
- Sales team coaching
- Staff Training and Development
- Account Management
- CRM Software
- Sales Strategy Implementation
- New Hire Onboarding
Certification
- Security Clearence
Timeline
Division Sales Manager
FedEx Custom Critical
04.2022 - 02.2024
Field Sales Manager
FedEx Services
01.2021 - 04.2022
Inside Sales District Sales Manager – SDR Manager
FedEx Services
06.2020 - 01.2021
Worldwide Account Manager
FedEx Services
04.2017 - 06.2020
Sales Account Executive
FedEx Services
01.2015 - 04.2017
Business Account Manager / Sales Manager
T-Mobile
12.2011 - 03.2014
Center Manager / Sales Consultant
FedEx Office
10.2007 - 12.2011
Master of Business Administration in Business Administration and Management -
University of Maryland
Bachelor of Science in Business Management Studies with Minor in Communication Studies -
University of Maryland
Quality Driven Management Expert -
ASQ - World Headquarters
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