Shimada Hobbs

Northwell Health

01.2018 - Current

Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
Handles escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responds to customer requests for products, services, and company information.
Enhances patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Ensures compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Manages difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Increases first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Expands knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Maintains accurate records of customer interactions, ensuring proper documentation within the company''s database.
Maintains confidential patient, employee and company information in compliance with company policies and regulatory requirements.

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