Shimal Bunki
Brentwood,TN
Summary
Self-motivated and energetic salesperson with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths.
Overview
9
9
years of professional experience
Work History
Sales and Leasing Consultant
Lexus Of Cool Springs
11.2023 - Current
- Build productive trust relationships and help customers complete the sales process.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Maintains contact with clients to ensure complete satisfaction and to encourage repeat and referral business.
- Remain knowledgeable on products offered and discuss available options.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Set up appointments with potential and current customers to promote new products and services.
- Maintained strong and well-managed online presence to successfully market community.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Prospected new sales leads from directories, referrals and partners.
Sales & Leasing Consultant
Greenway Kia Hickory Hollow
09.2022 - 11.2023
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Center Lead Consultant
FedEx Office
06.2015 - 11.2020
- Took customer orders, giving pricing information
- Performed consultative selling to customers and recommended
- FedEx Office products/services
- Demonstrated professional behavior to ensure friendly, polite, expert service is delivered to all customers
Customer Service Agent
Southwest Airline
08.2018 - 09.2019
- Handled all aspects of ticketing and checking in of customers by operating a computerized point-of-sale system, boarding, baggage service and reservations
- Handled transitions in a timely manner including over sales, delayed or cancelled flights, and any issue revolving around lost/damaged luggage.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Some College (No Degree) - Computer System Administration
Nashville State Community College
High School Diploma -
High School Equivalency
Nashville, TN07.2018
Skills
- Persuasive communication style and closing sales expertise
- Client needs assessment and customer consulting
- Building customer loyalty and maintaining positive customer relations
- Proficient in CRM software and meeting sales goals
- Retail sales customer service and answering customer questions
- Calm and professional under pressure with adaptable and flexible approaches
- Expertise in car brand knowledge and client-focused problem solving
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experienced with CRM software for tracking customer interactions
- Strong written and verbal communication
- Excellent interpersonal skills for building rapport with customers
Timeline
Sales and Leasing Consultant
Lexus Of Cool Springs
11.2023 - Current
Sales & Leasing Consultant
Greenway Kia Hickory Hollow
09.2022 - 11.2023
Customer Service Agent
Southwest Airline
08.2018 - 09.2019
Center Lead Consultant
FedEx Office
06.2015 - 11.2020
Some College (No Degree) - Computer System Administration
Nashville State Community College
High School Diploma -
High School Equivalency
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