Shimaris Eason
Covington,GA
Summary
Adept at enhancing customer satisfaction and streamlining move-in processes, I leveraged my expertise in customer service and fair housing regulations at Peak Living. Skilled in building rapport and conducting property tours, I significantly contributed to maintaining high service standards and compliance, ensuring a positive impact on tenant relations and operational efficiency. Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Peak Living
02.2023 - 07.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Leasing Consultant
Real Source Management
11.2020 - 02.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Credit Card Sales Representative
American Express
02.2017 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Teir 2 Customer Support Specialist
Medtronic
05.2015 - 01.2017
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Server
Red Lobster
07.2012 - 03.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Hazelwood East High School
St Louis, MO05.2012
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Customer service expertise
- Organizational capabilities
- Fair housing policies
- Phone and Email Etiquette
- Property Tours
Currently taking classes for Real Estate License
Currently taking classes at Barney Fletcher School of Real Estate to Obtain Real Estate Liscence
Timeline
Leasing Consultant
Peak Living
02.2023 - 07.2024
Leasing Consultant
Real Source Management
11.2020 - 02.2023
Credit Card Sales Representative
American Express
02.2017 - 09.2020
Teir 2 Customer Support Specialist
Medtronic
05.2015 - 01.2017
Server
Red Lobster
07.2012 - 03.2015
High School Diploma -
Hazelwood East High School
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