Shimarya Martin
White Plains,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. While bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
DMLSS Clerk
Dawson
09.2021 - 02.2022
- Support medical facility life cycle management using the DMLSS database to manage the preventive and corrective maintenance program, track preventive maintenance (scheduled) and repair (unscheduled) performed at the facilities, create, update and closeout work requests, and maintain records of all active facility projects in the DMLSS-FM Project Management module.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
DMLSS Clerk
NIKA
04.2021 - 08.2021
- Contact info- Kobey Lyons: DSN 272-9011, Commercial 402-232-9011
- Cell 402-707-2849
- Kobey.j.lyons.ctr@mail.mil, Support medical facility life cycle management using the DMLSS database to manage the preventive and corrective maintenance program, track preventive maintenance (scheduled) and repair (unscheduled) performed at the facilities, create, update and closeout work requests, and maintain records of all active facility projects in the DMLSS-FM Project Management module.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
No Degree - Psychology
Virginia Union University
Richmond, VAHigh School Diploma -
Westlake High School
Waldorf, MD06.2021
Skills
- Quality check
- Sales
- Basic Bookkeeping
- Decorating
- Website Designing
- Work Order Tracking
- Safety inspection to OSHA standards,
- Vast knowledge in computer software (Microsoft software)
Additional Information
- Achievements , Honor Roll (2018-2019) The National Society of High School Scholars (2020) Honor Roll (2019-2020) Honor Roll (2020-2021)
Timeline
DMLSS Clerk
Dawson
09.2021 - 02.2022
DMLSS Clerk
NIKA
04.2021 - 08.2021
No Degree - Psychology
Virginia Union University
High School Diploma -
Westlake High School
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