Shimeka Forbes
Miami
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Student Assistant
FIU Athletics
Miami
09.2025 - 12.2025
- Provided customer service at athletic events, addressing inquiries from attendees.
- Collaborated with peers to maintain a positive environment within the athletic department.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Organized and maintained office files, documents, and records.
- Responded promptly to emails from faculty members and students regarding scheduling conflicts or other issues.
Cashier Team Lead
Island Vybz Jamaican cuisine
Naples
12.2022 - 08.2025
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Supervised cashier team to ensure efficient customer service at busy restaurant.
- Trained new cashiers on point-of-sale systems and customer interaction techniques.
- Assisted with inventory management by tracking product availability and restocking supplies.
- Collaborated with kitchen staff to coordinate timely food service and order fulfillment.
- Resolved customer complaints professionally, enhancing overall dining experience.
- Implemented best practices for cash handling procedures to minimize discrepancies.
- Maintained cleanliness and organization of cashier area to promote a welcoming environment.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
Collier County Sheriff Explorer
Collier County Sheriff's Office
Naples
08.2021 - 04.2023
- Participated in community safety initiatives and law enforcement shadowing programs.
- Assisted officers with public events and learned procedures in law enforcement operations.
- Developed teamwork, leadership, and communication skills through hands-on training
Education
Bachelor of Arts - Criminal Science
Florida International University
Miami, FL 08.2025 - 01.2026
Associate of Arts - Criminal Justice
Florida SouthWestern State College
Fort Myers, FL 08.2023 - 04.2025
Skills
- Conflict resolution
- Customer service
- Team collaboration
- Office administration
Timeline
Student Assistant
FIU Athletics
09.2025 - 12.2025
Bachelor of Arts - Criminal Science
Florida International University
08.2025 - 01.2026
Associate of Arts - Criminal Justice
Florida SouthWestern State College
08.2023 - 04.2025
Cashier Team Lead
Island Vybz Jamaican cuisine
12.2022 - 08.2025
Collier County Sheriff Explorer
Collier County Sheriff's Office
08.2021 - 04.2023