Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shimena Newman

East Orange

Summary

  • Professional with proven skills in packing, shipping, and receiving. Effective at ensuring accurate inventory management, quality control, and timely fulfillment. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in handling various tasks efficiently.
  • Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
  • Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

11
11
years of professional experience

Work History

Cashier

ShopRite
01.2014 - 11.2017


  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Grocery Stocker

ShopRite
01.2014 - 11.2017
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

Package Handler

UPS
11.2017 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Cashier

Whole Food Market
06.2018 - 10.2018
  • Learned duties for various positions and provided backup at key times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Customer Service Representative

Jeep Chrysler Dodge
01.2021 - 05.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Cicely Tyson School of Performing And Fine Arts
East Orange, NJ
06-2013

Physical Therapy

Saint Elizabeth University
Florham Park, NJ

Physical Therapy

Essex County College
Newark, NJ
12-2021

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Critical thinking
  • Customer service
  • Client relations

Timeline

Customer Service Representative

Jeep Chrysler Dodge
01.2021 - 05.2021

Cashier

Whole Food Market
06.2018 - 10.2018

Package Handler

UPS
11.2017 - Current

Cashier

ShopRite
01.2014 - 11.2017

Grocery Stocker

ShopRite
01.2014 - 11.2017

High School Diploma -

Cicely Tyson School of Performing And Fine Arts

Physical Therapy

Saint Elizabeth University

Physical Therapy

Essex County College

Similar Profiles

CREATE PROFILE
Shimena Newman