Shimera Rodney
West Park, FL
Summary
Customer Service Professional with experience in face-to-face customer service, seeking to use experience and communication skills to resolve, enhance, and transform the face of customer interaction. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Assistant
EAP
Pembroke Pines
07.2024 - Current
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Verified that all coupons were valid before processing them for payment.
- Provided accurate cash register operations, including accepting payments and providing change.
- Answered customers' questions concerning location, price and use of merchandise.
Front Desk Receptionist
Sunset at the Palms Resort
Kingston
05.2023 - 06.2024
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answering incoming calls and emails, face-to-face and online, regarding room bookings, room rates, amenities, available rooms, and special requests.
- Performing check-ins and check-outs of the hotel.
Front Desk Receptionist
Travelers Beach Resort Jamaica
Negril
11.2022 - 05.2023
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Bachelor of Science - Hospitality And Tourism Management
Knox Community College
Spalding Jamaica 11-2022
High School Diploma -
May Pen High School
Bryant's Crescent Jamaica 07-2015
Diploma - Nursing
Florida Technical College, Pembroke Pines
Pembroke PInes Skills
- Customer service
- Administrative support
- Time management
- Critical thinking
- Attention to detail
- Decision-making
- Computer skills
- Proactive and team player
Affiliations
- Dance classes
- Cooking
- Volunteer in projects
- Reading
Accomplishments
- Merit in Chemistry
- Second class honors in Hospitality and Tourism Management
Certification
- Certificate for outstanding performance
- School leaving certificate (High School- May Pen High)
- Certified Medical Assistant License (Pending)
Languages
English
Professional
Timeline
Cashier Assistant
EAP
07.2024 - Current
Front Desk Receptionist
Sunset at the Palms Resort
05.2023 - 06.2024
Front Desk Receptionist
Travelers Beach Resort Jamaica
11.2022 - 05.2023
Bachelor of Science - Hospitality And Tourism Management
Knox Community College
High School Diploma -
May Pen High School
Diploma - Nursing
Florida Technical College, Pembroke Pines
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