Shimia Thigpen
Sales Development Representative
NC
Summary
A results-driven professional with 7 years of combined experience in business development and customer success, specializing in driving revenue growth and fostering long-term client relationships. Proven success in identifying and securing new business opportunities as a Business Development Representative for a marketing company, where I consistently exceeded lead generation and sales pipeline goals. Experienced in collaborating with cross-functional teams to deliver customized marketing solutions that align with client objectives. In my role as a Customer Success Representative at Comcast, I honed my skills in client retention, issue resolution, and product education, ensuring clients received maximum value from services while achieving high satisfaction and retention rates. Adept at managing client accounts, identifying opportunities for upselling, and proactively addressing challenges to ensure successful outcomes. My blend of sales acumen and customer success expertise has equipped me with a strong ability to build and maintain lasting relationships, drive customer satisfaction, and deliver measurable results. I'm passionate about leveraging my experience to contribute to business growth and enhance client experiences. I use problem-solving skills, attention to detail and strategic thinking to drive growth.
Professional business development professional prepared for high-impact roles. Skilled in identifying growth opportunities, building client relationships, and driving revenue. Strong focus on team collaboration and achieving goals, adapting to changing business needs. Proficient in sales strategies, market research, and customer relationship management, with results-driven approach.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Business Development Representative
Visual Marketing Solutions
03.2023 - 01.2025
- Prospected and generated new business leads by utilizing various outbound methods including cold calls, emails, and social media outreach
- Qualifying inbound and outbound leads, assessing client needs and matching them with appropriate advertising services
- Built and maintained relationships with potential clients to identify their advertising goals and offer tailored solutions to drive brand awareness and lead generation
- Collaborated closely with sales and marketing teams to refine targeting strategies, ensuring alignment on key messaging and client segmentation
- Conducted market research to identify new business opportunities and keep up with industry trends and competitor offerings
- Maintained accurate CRM records, tracking interactions, progress, and key information related to leads and sales activities
- Scheduled and coordinated meetings between prospective clients and sales team members for product demonstrations and proposal presentations
- Achieved and exceeded lead generation and sales pipeline goals, contributing to the overall growth and revenue of the company
- Provided feedback to the marketing team based on client conversations, helping to refine campaign strategies and improve lead quality
- Tracked performance metrics to assess the success of outreach efforts and optimize sales processes for improved results
- Assisted with contract negotiations and closing processes to ensure smooth transition of prospects to active clients
Customer Success Representative
Comcast
08.2018 - 02.2023
- Managed a portfolio of client accounts, serving as the primary point of contact and ensuring ongoing satisfaction with products and services
- Onboarded new clients, guiding them through the implementation process and helping them get the most value from the company's solutions
- Built and nurtured strong client relationships, proactively identifying opportunities to enhance their experience and resolve any issues
- Collaborated cross-functionally with sales, support, and product teams to ensure seamless service delivery and meet client needs
- Monitored customer health scores and usage patterns to identify at-risk accounts and work on retention strategies
- Provided product training and support to clients, ensuring they were fully equipped to leverage the full capabilities of the platform
- Conducted regular check-ins and quarterly business reviews (QBRs) to track client progress, understand goals, and ensure continued success
- Resolved customer inquiries and issues, addressing concerns in a timely and professional manner, ensuring high levels of satisfaction
- Developed and maintained documentation for customer support processes, troubleshooting, and best practices
- Achieved client retention and satisfaction targets, contributing to long-term customer loyalty and expansion of service contracts
Education
Bachelor of Science - Psychology
East Carolina University
Greenville, NC 05.2001 -
Skills
Certification
Sales Development
Office Tools
- Hub Spot CRM
- Salesforce
- JIRA
- Microsoft Suite
Timeline
Business Development Representative
Visual Marketing Solutions
03.2023 - 01.2025
Customer Success Representative
Comcast
08.2018 - 02.2023
Bachelor of Science - Psychology
East Carolina University
05.2001 -
Similar Profiles
Diedre GaryDiedre Gary
Project Manager at Direct Visual MarketingProject Manager at Direct Visual Marketing
Jake PalmerJake Palmer
Video Editor / Videographer at Visual Marketing & DesignVideo Editor / Videographer at Visual Marketing & Design
Michele BlasMichele Blas
Creative Director at Graphic Center Inc. - A Visual Marketing And Communications GroupCreative Director at Graphic Center Inc. - A Visual Marketing And Communications Group
Jaylen GilesJaylen Giles
Server/Prep Cook at Marcos's PizzaServer/Prep Cook at Marcos's Pizza
Jana HuneycuttJana Huneycutt
Office Manager at Huneycutt Mechanical, Inc.Office Manager at Huneycutt Mechanical, Inc.