Summary
Overview
Work History
Skills
Timeline
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Shimon Schwab

Lakewood

Summary

Fulfillment operations professional with strong expertise in logistics, inventory management, and process optimization. Known for fostering team collaboration and driving results, ensuring operational efficiency and customer satisfaction. Highly adaptable to changing needs, consistently delivering reliable solutions under pressure. Key skills include supply chain coordination, warehouse management, and strategic planning. Results-driven fulfillment professional with extensive experience in overseeing inventory management, order processing, and logistics coordination. Known for strong team collaboration and delivering consistent, high-quality outcomes. Skilled in problem-solving and adapting to changing demands, ensuring optimal efficiency and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Fulfillment Account Specialist

Fulfillrite
08.2023 - Current
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Completed routine and complex account updates to resolve problems.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Developed customized financial solutions for clients, addressing their unique needs and concerns.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Prepared and submitted timely invoices, statements and payment reminders for customers.
  • Streamlined account setup processes, significantly reducing onboarding time and improving client experience.
  • Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
  • Resolved complex account issues, restoring client confidence and preserving business relationships.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.


Electronic Online Reseller

Circles Edge LLC (Owner)
06.2017 - Current
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Packed, labeled and shipped products to customers, providing accurate delivery timelines.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Established online selling techniques and procedures to market products on Ebay & Walmart
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Managed financial tracking, inventory coordination.
  • Tracked inventory and reviewed retail trends with spreadsheets
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Mortgage Loan Originator

Chambre & Company
02.2022 - 08.2023
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Explained different types of loans pertaining to client situations.
  • Fielded customer complaints and provided solutions.
  • Planned and dealt with payment schedules.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Proactively identified solutions for customers experiencing credit issues.
  • Developed prospects for new loans by conducting many cold calls weekly.
  • Reviewed financial statements.

Skills

  • Entrepreneurial
  • Task prioritization
  • Discount negotiation
  • Cost-benefit analysis
  • Teamwork and Collaboration
  • Time Management
  • Multitasking Abilities
  • Decision Making
  • Self-Motivated
  • Flexible and Adaptable
  • Client Relationship Development
  • Processing Loan Applications
  • Negotiation Tactics
  • Property Evaluation
  • Commercial Real Estate
  • Mortgage Loan Closing
  • Financial Analysis
  • Strong Relationships
  • Customer Relationship Management
  • Real Estate Lending Processes
  • Shipping and receiving
  • Customer relations
  • Shipment tracking
  • Daily operations management
  • Decision-making
  • Verbal and written communication
  • Effective communication
  • Active listening
  • Critical thinking
  • Attention to detail
  • Customer service
  • Inventory monitoring
  • Problem-solving
  • Excellent communication
  • Logistics analysis
  • Analytical thinking
  • Freight handling
  • Logistics processes

Timeline

Fulfillment Account Specialist

Fulfillrite
08.2023 - Current

Mortgage Loan Originator

Chambre & Company
02.2022 - 08.2023

Electronic Online Reseller

Circles Edge LLC (Owner)
06.2017 - Current

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Shimon Schwab