Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shimpi Kumar

Dallas,TX

Summary

Dynamic Office Administrator with a proven track record in document management and customer relationship management. Streamlined operations, enhancing efficiency and accessibility. Adept at scheduling and time management, I foster positive client interactions, ensuring satisfaction and loyalty through exceptional service and support.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Administrator

Genome International Inc
02.2023 - 08.2024
  • Manage appointment scheduling, calendar coordination, and meeting logistics.
  • Manage bookings for Hotels and conference rooms for client visits.
  • Processes invoices, Purchase orders, and budget reports using SAP Concur.
  • Serve as the point of contact for vendors and service Providers.
  • Streamline filing systems, improving accessibility and efficiency.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Yoga Instructor and Receptionist

Sunstone Fit LLC
08.2019 - 07.2024
  • Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
  • Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
  • Receptionist at the Studio where I take care of new student enrollment, Yoga studio tour, Payments and membership maintenance.
  • Helped customers understand banking procedures, guided them through forms, and ensured they left with a positive experience.
  • Keep all the accounting and document maintenance

Customer Relationship Officer

American Express Banking Corp
08.2013 - 12.2015
  • Sales and Marketing of American Express credit card
  • Conduct events in high profile corporate.
  • Manage and develop relationships with key accounts, achieving customer retention and generating revenue in accordance with company target.
  • Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.

Relationship Officer

IndusInd Bank
08.2012 - 07.2013
  • Acted as the first point of contact for customers, handling their banking needs with professionalism and care.
  • Managed day-to-day branch operations, from cash and cheque transactions to updating customer records, ensuring accuracy at every step.
  • Prepared and reviewed daily transaction reports, helping branch managers make quick and informed decisions.
  • Scheduled client meetings, handled correspondence, and kept branch files and reports well-organized for easy access.
  • Helped customers understand banking procedures, guided them through forms, and ensured they left with a positive experience.

Education

Post Graduate Diploma Marketing And HR - Human Resources Management

Achariya Institute of Management
Bengaluru
06-2013

Bachelor of Commerce - Accounting And Finance

Marwadi College
Ranchi, India
06-2011

Skills

  • Microsoft office
  • Document management
  • Customer relationship management (CRM)
  • Scheduling appointments
  • Calendar management
  • Time management
  • Office administration
  • Administrative support

Certification

Certified Scrum Master

Languages

Hindi
Native or Bilingual
English
Full Professional

Timeline

Office Administrator

Genome International Inc
02.2023 - 08.2024

Yoga Instructor and Receptionist

Sunstone Fit LLC
08.2019 - 07.2024

Customer Relationship Officer

American Express Banking Corp
08.2013 - 12.2015

Relationship Officer

IndusInd Bank
08.2012 - 07.2013

Post Graduate Diploma Marketing And HR - Human Resources Management

Achariya Institute of Management

Bachelor of Commerce - Accounting And Finance

Marwadi College

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