Shimpy Agarwal
Spring City,PA
Summary
Results-driven Operational Business Analyst with expertise in workflow optimization, requirements documentation, and stakeholder communication. Proven ability to analyze processes and implement effective solutions that enhance operational efficiency. My academic background in Mathematics strengthens my analytical thinking, while my experience across diverse roles has shaped me into a clear communicator and adaptable team player.
I am currently pursuing IIBA ECBA certification and have completed training in Business Analysis Foundations, Agile Methodologies, SQL, Jira, and MS Excel.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operational Business Analyst
Citizens Bank
07.2022 - 06.2025
- Analyzed operational workflows to identify efficiency improvements and streamline processes.
- Facilitated collaboration with cross-functional teams to gather requirements for system enhancements.
- Developed comprehensive documentation for process changes, ensuring clarity and consistency across departments.
- Utilized data analytics tools to monitor key performance indicators and inform decision-making strategies.
- Proficiency in Business Analysis Foundations, Agile Methodologies, SQL, Jira, and MS Excel.
- My academic background in Mathematics strengthens my analytical thinking, while my experience across diverse roles has shaped me into a clear communicator and adaptable team player.
- Ability to understand business needs, identify gaps, and recommend improvements.
Customer Service Manager
Redner's Warehouse Markets
08.2020 - 07.2022
- Oversaw daily customer service operations, ensuring high-quality support and satisfaction.
- Developed training programs for staff, enhancing team performance and service delivery.
- Implemented customer feedback mechanisms, improving response times and issue resolution rates.
- Managed scheduling and resource allocation to optimize workflow efficiency in service areas.
Education
Master of Science - Mathematics
Chaudhary Charan Singh University
Meerut, U.P., IndiaSkills
- Operational efficiency
- Requirements documentation (BRD, user stories)
- Root cause analysis (5 Whys, Fishbone)
- Stakeholder analysis & communication
- User acceptance testing
- Software development life cycle
- Workflow optimization
- Identify gaps, recommend solutions
- Proficiency in SQl , Excel, Jira, Confluence
Certification
Agile Methodologies - Linkedin
Business analysis foundation - Linkedin
SQL server - Linkedin
Jira -Linkedin
ECBA, IIBA- In Progress.
Languages
English
Hindi
Timeline
Operational Business Analyst
Citizens Bank
07.2022 - 06.2025
Customer Service Manager
Redner's Warehouse Markets
08.2020 - 07.2022
Master of Science - Mathematics
Chaudhary Charan Singh University