Shimya Burch
Kennesaw,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm also a very hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Shift Manager
Tropical Smoothie Cafe
Fayetteville, GA
04.2023 - 12.2023
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
Cashier Team Lead
Chipotle
Fayetteville, GA
06.2021 - 02.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
Education
Bachelor of Science - Nursing
Kennesaw State University
Kennesaw, GA08-2023
Skills
- Exceptional communication, empathy, and problem solving for positive customer experiences
- Handling Customer Complaints
- Cash Handling
- Meticulous in tasks such as transactions, merchandising, and inventory management
Timeline
Shift Manager
Tropical Smoothie Cafe
04.2023 - 12.2023
Cashier Team Lead
Chipotle
06.2021 - 02.2023
Bachelor of Science - Nursing
Kennesaw State University
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