Shin Horiuchi
Chelmsford,MA
Summary
Senior Solutions Architect with over 10 years of experience in enterprise storage and cloud platforms. Expertise in designing scalable storage and data protection solutions, leading technical workshops, and advising Fortune 500 clients. Proficient in engaging C-level executives and technical teams to align business needs with high-performance architecture. Strong track record in building lasting customer relationships and driving adoption in commercial and public sector accounts.
Overview
17
17
years of professional experience
Work History
Senior Solution Architect
ChaosSearch
Boston, MA
06.2023 - Current
- Serve as primary technical advisor for the company's largest enterprise account, driving adoption and $1M renewal.
- Lead technical workshops, demos, and PoCs, aligning storage and analytics capabilities with business outcomes.
- Architect and deploy cloud-native solutions for data and log analytics in AWS and GCP environments.
- Partner with DR teams to build validated cloud-based recovery processes, ensuring enterprise resilience.
Director of Customer Success
Trilio
Framingham, MA
11.2019 - 06.2023
- Built and led a global team of 10 (CSMs & Engineers), achieving 90% retention and $2.9M ARR growth.
- Created health scoring and proactive playbooks, boosting CSAT and renewal efficiency.
- Managed top enterprise accounts (30% of company renewal ARR) as executive escalation point.
Senior Solutions Architect
Trilio
Framingham, MA
01.2018 - 10.2019
- Designed and implemented storage and backup solutions across OpenStack and RHV environments.
- Delivered deep-dive technical demos, PoCs, and best-practice environment assessments.
- Presented at OpenStack Summit Vancouver (2018).
- Exceeded sales attainment goals: 100% (2018) and 110% (2019).
Solution Architect (Pre-Sales)
Actifio
Waltham, MA
11.2016 - 12.2017
- Closed $5M CVS deal by designing a VMware/Oracle-based DR modernization project.
- Achieved 130% of annual sales plan through successful solution positioning and demos.
Principal Systems Architect
Actifio
Waltham, MA
06.2013 - 10.2016
- Technical lead for professional services engineers across enterprise deployments.
- Escalation point for complex customer implementations, ensuring success and adoption.
Senior Technical Support Engineer
Actifio
Waltham, MA
10.2012 - 05.2013
- Led enablement sessions and optimized appliances for storage and backup performance.
Software Engineer, Solutions Engineering
EMC Corporation
Hopkinton, MA
10.2010 - 10.2012
- Developed storage features for EMC VNXe (VMware, deduplication, health/alerts).
- Presented at EMC World 2012; fielded customer technical questions to influence product development.
Customer Engineer
EMC Corporation
Newton, MA
03.2009 - 10.2010
- Delivered upgrades, troubleshooting, and remote support for EMC storage systems.
Education
Bachelor of Science - Electrical Engineering
University of New Hampshire
Durham, NH12.2006
Skills
- Enterprise storage solutions (Flash, SAN/NAS)
- Virtualization (VMware, Hyper-V, RHV)
- Cloud platforms (AWS/GCP)
- Data protection and disaster recovery
- Pre-sales engineering
- Proof of concept delivery
- Technical workshops and demos
- Customer success management
- Expansion strategy development
- Solution architecture design
- Executive stakeholder engagement
- Team leadership and collaboration
Languages
English
Native/ Bilingual
Japanese
Limited
Portuguese
Elementary
Affiliations
- Captain of UNH Track and Field team (2005-2006)
- Represented UNH at the Division I Regional Leadership Conference in 2006
- Represented UNH Men's Track and Field team on the Student Athlete Advisory Committee (SAAC)
Timeline
Senior Solution Architect
ChaosSearch
06.2023 - Current
Director of Customer Success
Trilio
11.2019 - 06.2023
Senior Solutions Architect
Trilio
01.2018 - 10.2019
Solution Architect (Pre-Sales)
Actifio
11.2016 - 12.2017
Principal Systems Architect
Actifio
06.2013 - 10.2016
Senior Technical Support Engineer
Actifio
10.2012 - 05.2013
Software Engineer, Solutions Engineering
EMC Corporation
10.2010 - 10.2012
Customer Engineer
EMC Corporation
03.2009 - 10.2010
Bachelor of Science - Electrical Engineering
University of New Hampshire
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