Shina Alexander
Stafford,Virginia
Summary
-Maintain all front-end operations
-Monitor daily store sales in the DET system
-Check Patrons Identification Cards
-Maintain Cash Office operation and ensure that the required cash amount is on hand at all times.
-Monitor Cashiers cash control issues and take administrative action for repeated cash shortage isssues.
-Complete written schedule for employees to distribute
-Monitor Click2go operations to ensure smooth daily operations
-Counsel employees when are having attendance issues or other work related issue.
-Perform corrective actions
-Create and administer mid-year reviews and yearly apprasials
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Store Associate
Department Of Defense GS-5
03.2023 - Current
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Teller
Department Of Defense GS4
03.2022 - 03.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Store Worker Produce Department
Department Of Defense WG4
06.2019 - 03.2021
- Customer Service, Inventory, Stocking shelves, Sanitation, Rotation of produce, Receiving Truck, Verification of freshness of product, Assisting with training of new employees to department
Sales Store Checker
Department Of Defense GS3
10.2018 - 06.2019
- Cashier, Operate an electronic checkout, Stock and replenish grocery items, Count and verify cash, Credit card, Check, Wic Vouchers, EBT transaction, Handle customer complaints, Inventory and verify grocery items, Check dates on products for expirations, Make sure all produce sold is of the best quality, Make sure price match our sales, Make sure all fruits and vegetables are fresh before sale, Help customer locate items on shelves, Clean and remove trash from register and front end, Carry boxes to broken down for proper disposal, Make sure prices match sale of item, Assist in facing items on shelves to make sale of item accurate
Office Administrator
Hanger Prosthetics and Orthotics
09.2017 - 06.2018
- Check in/check out, Insurance verification, Scheduling patients, Registration of patients, insurance verification, Scheduling appointments, inputting claims, processing payments, performing account Collections, conducting billing research, responding to telephone inquiries
- Ensure billing For all services provided is accurate, timely and fully documented
- Provide efficient cash Collection through excellent reimbursement practices while ensuring compliance with Relevant laws, regulations and established Company policies and compliance programs.
Medical Scheduler
GPW Health Center
06.2016 - 06.2017
- Dental, Primary Care, Behavioral Health, OBGYN, Pediatrics, Medical Scheduling for over 22 different providers, Data Entry, Billing, Payments, Insurance verification, Call center environment 75-150 calls a day
Front Desk Receptionist
All Pediatrics
09.2013 - 06.2016
- Appointments, scheduling patients, Collection of co-pay and insurance verification, Training of new employees, Reconcile bank deposits and end day reports, Updating patient information and demographics in Electronic Medical Records, Responsible for check in/out of patients
Front Desk Dental Coordinator
Walsh Dental Care
09.2011 - 09.2013
- Aided executive in staff capacity by coordinating office services, Executed daily operations of check in/check out, Providing assistants with accounts receivable, Insurance/verification/prior authorizations, Billing/Collections, Recall/referrals, Open and closing of office, Obtained Dental Assisting Certification
Certified Senior Teller
BBT
07.2007 - 06.2011
- Handling cash transactions of 2k – 350k a day, Teller Mentor training new teller on procedures and policies of the company, Vault teller buying and selling cash between 3-5 other tellers a day, Weekly input and output of cash with Guarda for shipments of cash, Obtained award for saving branch 3500.00 from a fraudulent transaction, Sales of various loans from perspective clients of over 200k, Suggestive selling of various banking products
Customer Service Representative
Partners Trust Bank
05.2005 - 03.2007
- Receiving inbound/outbound calls of 75/100 a day, Providing customer service to banking customers in loans, deposits, debit card, and bank statements, Receiving loan applications via phone, Selling banking products to perspective clients, Constant training of policies and procedures
Education
Medical Administrative Assistant - Medical Administrative Assistant
Everest College
Woodbridge, VA05.2015
Certification -
Metropolitan Health and Technology
Lorton, VA01.2011
CNA Certification -
Lakeland Tech School
Lakeland, Florida01.2002
Skills
- Critical Thinking
- Monitoring
- Computer and Electronics
- Administration
- Charting
- Coding
- Dental Administration-Filing Claim, Billing and Coding
- Claiming filing process - CMS 1500 and UB-92/CMS-1450
- Correspondence
- Telephone Etiquette
- Insurance - Federal, State, Managed Care, Commercial
- Appeals
- Microsoft Suite
- Claims gear (electronic medical records)
- Terminology and Anatomy of body systems
- Vitals
- Billing Cycles
- Medical Records and Filing
- W/C Forms
- Disability Forms
Certification
- CPR Certified, American Heart Association, 2014
- HIPAA Certified, Everest College, 2015
- OSHA Certified, Everest College, 2015
- Certified Dental Assistant
- X-Ray Certified
- Certified Nursing Assistant
- Certified Medical Administrative Assistant
References
Available Upon Request
Licenses
- Certified Dental Assistant
- X-Ray Certified
- Certified Nursing Assistant
- Certified Medical Administrative Assistant
Other
- Microsoft Suite
- Multi-Line phone systems
- 10 years customer service experience
- 10 Key adding machine
Awards
Customer service awards (several)
Timeline
Lead Store Associate
Department Of Defense GS-5
03.2023 - Current
Teller
Department Of Defense GS4
03.2022 - 03.2023
Store Worker Produce Department
Department Of Defense WG4
06.2019 - 03.2021
Sales Store Checker
Department Of Defense GS3
10.2018 - 06.2019
Office Administrator
Hanger Prosthetics and Orthotics
09.2017 - 06.2018
Medical Scheduler
GPW Health Center
06.2016 - 06.2017
Front Desk Receptionist
All Pediatrics
09.2013 - 06.2016
Front Desk Dental Coordinator
Walsh Dental Care
09.2011 - 09.2013
Certified Senior Teller
BBT
07.2007 - 06.2011
Customer Service Representative
Partners Trust Bank
05.2005 - 03.2007
Medical Administrative Assistant - Medical Administrative Assistant
Everest College
Certification -
Metropolitan Health and Technology
CNA Certification -
Lakeland Tech School
Similar Profiles
Jeremy HofferJeremy Hoffer
Infantry at B GS 5, United States Army National GuardInfantry at B GS 5, United States Army National Guard
Raven BrownRaven Brown
Radiology Secretary at GS 5Radiology Secretary at GS 5
Josephine MerlingJosephine Merling
Network and Computer Systems Administrator at Department Of The Air Force GS-09 (Series 0335)Network and Computer Systems Administrator at Department Of The Air Force GS-09 (Series 0335)