Shina Alexander

• Maintain all front-end operations
• Monitor daily store sales in the DET system
• Check Patrons Identification Cards
• Maintain Cash Office operations and ensure that the required cash amount is on handat all times
• Monitor cashiers cash control issues and take administrative aciton for repeated cash shortages issues
• Complete written schedule for employees and submut to upper managementby deadline then distribute to employee's
• Complete DAI for front end employee's
• Counsel employee's when they are having attendance issues
• Perform corrective actions
• Supervisor of Click 2 go operations to ensure daily operation
• Managing customers online orders
• Managing 4 Deca employees and 8 contractors

• Prepare change orders and issue daily change funds to the cash register operators.
• Receive and verify sales receipts and monies collected from sales store checkers, sort money by denomination, verifies amount, and annotate cashiers' cash receipts.
• Total cash in each drawer and compare with cash register tape reading to determine overage or shortages.
• Maintain records of overage and shortages, prepare deposit slips, and prepare cash drawers daily.
• Process manufacturer coupons, balance monies in safe.
• Open and close safe and account for all money by balancing and verifying the count for accuracy.

• Maintaining adequate stock of resale items.
• Identifying any obvious spoilage, damage, and out-of-date merchandise.
• Receiving supplies, equipment and resale items.
• Operating a computer system that calculates and marks prices, and determines weights of merchandise.
• Transporting items to shelving and display areas.

• You will operate an Electronic Point of Sale (EPOS) cash register coupled to a scanning system and scale and/or a stand-alone register system to record unit prices, proper accounts, purchase totals, surcharge and change.
• Scan items or enter proper Look-Up Code for random weight or scaled items such as produce.
• Receive and verify change fund and checks register.
• Responsible for answering questions and complaints of customers or refer to a supervisor.
• Perform other related duties such as pricing, stocking merchandise, cleaning work area, and may be required to participate in inventories.

• Check in/check out, Insurance verification, Scheduling patients, Registration of patients, insurance verification, Scheduling appointments, inputting claims, processing payments, performing account Collections, conducting billing research, responding to telephone inquiries
• Ensure billing For all services provided is accurate, timely and fully documented
• Provide efficient cash Collection through excellent reimbursement practices while ensuring compliance with Relevant laws, regulations and established Company policies and compliance programs.

Essential Functions/Responsibilities (other duties may be assigned):

• Welcome patients upon arrival; answers questions and concerns.
• Schedules appointments
• Authorizations: obtaining DME authorizations for commercial patients (orthotics, diabetic shoes, various custom AFO braces, etc.)
• Yearly diabetic phone call reminders
• Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
• Maintain and update patient records using data entry, faxing, and scanning.
• Collect deductibles, coinsurance, balances, copays and sell OTC items
• Checks all required AR/AP changes since last visit and updates records accordingly
• Must be able to maintain multiple doctor’s schedules.
• Maintain list of orthotics received, contact patients and make follow up appointments
• Check next day charts for insurance eligibility and necessary referrals
• Prepare end of day reports, deposit slips, and upload to shared files daily
• Get authorizations and approvals for orthotics and diabetic shoes

Responsibilities:

• Greeting patients as they arrive with a warm and welcoming demeanor
• Managing incoming and outgoing calls
• Managing the office and patient schedule
• Completing and filing insurance claims
• Managing patient records
• Checking patients in and out of their appointments
• Communicating with the staff upon patient arrival and check-ins

• Aided executive in staff capacity by coordinating office services, Executed daily operations of check in/check out, Providing assistants with accounts receivable, Insurance/verification/prior authorizations, Billing/Collections, Recall/referrals, Open and closing of office, Obtained Dental Assisting Certification

• Handling cash transactions of 2k – 350k a day, Teller Mentor training new teller on procedures and policies of the company, Vault teller buying and selling cash between 3-5 other tellers a day, Weekly input and output of cash with Guarda for shipments of cash, Obtained award for saving branch 3500.00 from a fraudulent transaction, Sales of various loans from perspective clients of over 200k, Suggestive selling of various banking products

• Provide excellent customer experience
• Perform basic customer and cash transactions
• Balance cash each day
• Identify referral opportunities to contribute to branch goals
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
• Identify risk and escalate concerns through proper channels
• Manage branch cash expectations including ATM servicing
• Coach and train all Tellers within the branch to meet goals
• Assist Branch Manager with performance development of Tellers
• Analyze operating reports and coach less senior Teammates accordingly
• Develop and maintain knowledge of bank products, services, including other lines of business
• Other duties as assigned