Shina Tamo
Summary
Resourceful and driven individual with a foundation in psychology and strong skills in organization, time management, and customer service. Excels at enhancing workflows, supporting clients and teams, and fostering positive, collaborative environments across diverse settings.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Discovery Behavioral Health
San Diego
04.2025 - 08.2025
- Supported therapists and program directors by managing group scheduling, preparing clinical documentation, and coordinating care logistics to ensure smooth daily operations within the treatment program.
- Served as the primary point of contact for patients, staff, and visitors, utilizing trauma-informed communication strategies while maintaining professionalism, discretion, and a welcoming environment.
- Conducted routine drug testing, assisted with timely medication refill coordination, and maintained accurate and compliant clinical records per HIPAA and facility guidelines.
- Oversaw administrative operations, including inventory management, medical and office supply ordering, and upkeep of a clean, organized, and policy-compliant facility.
Mental Health Technician
Ohana Recovery Residences
San Diego
01.2024 - 04.2025
- Facilitated patient intakes and discharges, conducted room searches, assisted with drug testing, and supported chore compliance to maintain a structured, safe, and supportive environment.
- Proactively identified and implemented strategies to improve operational efficiency, enhance patient safety, and ensure compliance with HIPAA standards and facility protocols.
- Administered medication management for patients, ensuring compliance and fostering trust, which enhanced patient satisfaction and safety.
- Fostered a compassionate environment by actively listening to patients, significantly enhancing their comfort and trust during treatment.
Welcome Center Representative
Rady's Children's Physician Management Services
San Diego
07.2023 - 01.2024
- Registered new patients and scheduled appointments via EPIC, while addressing a high volume of daily inquiries and directing calls to appropriate departments.
- Maintained HIPPAA compliance and patient confidentiality when handling sensitive medical and personal information throughout the registration and scheduling process.
- De-escalated challenging interactions with empathy and professionalism, resolving concerns and improving patient satisfaction.
Youth Development Teacher
YMCA
Chula Vista
11.2021 - 06.2022
- Assisted with program planning, implementation, and supervision to create a safe, structured, and inclusive learning environment.
- Collaborated with program staff to deliver high-quality academic and enrichment activities.
- Facilitated group-based activities that promoted social-emotional learning, teamwork, and self-regulation among children ages 5-12.
- Fostered a positive learning atmosphere, enhancing student engagement and promoting meaningful relationships among peers.
Sales Associate
LG Retail Enterprises
San Diego
07.2018 - 09.2019
- Provided exceptional customer experience through gained knowledge of store operations and courteous interactions with regular and visiting patrons.
- Managed store inventory and logistics for shipping and receiving merchandise to reduce loss of profit through proper record keeping and organization.
- Drafted emails about current inventory levels and emailed them to the store manager.
- Answered phone calls from customers and sellers who were interested in selling their products.
Education
Bachelor of Arts - Psychology
UCLA
Los Angeles06.2021
Associate's Degree - Psychology
Grossmont College
San Diego06.2019
Skills
- Microsoft Office
- MacOS
- Google Workspace
- Problem solving
- Interpersonal skills
- Cultural sensitivity
- Team collaboration
- Operational efficiency
- Attention to detail
- Effective communication
Leadership Experience
Psychology Tutor - Grossmont College
- Assessed students' need for improvement in various psychology topics., Designed study tools and educational games to build engagement and promote collaborative work among students.
Mental Health Coach - Stand 4 All, UCLA
- Engaged in weekly courses and interactive modules designed to strengthen mental health awareness and coping strategies.
- Developed and refined process skills through structured role-playing exercises, receiving constructive feedback for continuous improvement.
- Actively participated in group discussions to assess hypothetical scenarios, share insights, and enhance problem-solving approaches for participant support.
Vice President - Music Meditation Club, UCLA
- Co-led weekly music-based mindfulness sessions promoting stress relief and emotional regulation among students.
- Helped organize campus events focused on wellness, relaxation, and mental health during high-stress academic periods.
Mental Health Coordinator - Heart in Hand LA, UCLA
- Developed and led mental health workshops in response to the increased stress and uncertainty caused by COVID-19, with a focus in supporting at-risk UCLA students including BIPOC, low-income, and first generation populations.
- Researched and distributed relevant resource guides to connect students with accessible virtual and local mental health services.
- Collaborated with student leaders and campus organizations to raise awareness, reduce stigma, and increase visibility of support options for underserved student communities.
Timeline
Administrative Assistant
Discovery Behavioral Health
04.2025 - 08.2025
Mental Health Technician
Ohana Recovery Residences
01.2024 - 04.2025
Welcome Center Representative
Rady's Children's Physician Management Services
07.2023 - 01.2024
Youth Development Teacher
YMCA
11.2021 - 06.2022
Sales Associate
LG Retail Enterprises
07.2018 - 09.2019
Bachelor of Arts - Psychology
UCLA
Associate's Degree - Psychology
Grossmont College
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