Shinae' George
Miami
Summary
Strong organizational, written and verbal communication skills while providing customer and client support. Accustomed to prioritizing and multi-tasking, observational, dependable and a problem solver. Highly self-motivated, superior work ethic, providing management and team support in pursuit of goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
ICare Health Solutions
03.2023 - Current
- Answer constant flow of member/provider calls with minimal wait times
- Utilize customer service software to manage interactions, schedule appointments, and track customer satisfaction
- Assist members in identifying providers and verifying the availability of benefits
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Style Consultant
Target Corporation
11.2021 - 08.2023
- Support an active selling culture by ensuring that visual moments are set and maintained to the Visual Merchandising Guide
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Customer Service - Escalations
Alorica - College Board
06.2015 - 01.2021
- Served as an administrative liaison by answering client calls and emails promptly and accordingly
- Collaborated with educators to review their school's account and provided technical assistance when necessary
- Accountable for placing orders with vendors to fulfill customer orders in a timely manner
- Clarified customer issues and determined root cause of problems to resolve complaints quickly
Accounts Receivable Clerk/Reservations
Ocean Pointe Suites Resorts
10.2006 - 04.2015
- Conducted reconciliation of the accounts receivable ledger to ensure payment accuracy and address discrepancies
- Managed bank deposits and generated daily aging reports.
- Performed essential front desk administrative duties including creating billing invoices for third-party agencies
- Provided assistance to guests and owners during reservations, check-in/out processes, and offered support on navigating the property or answering inquiries.
Education
Associate of Science in Accounting -
Everest University
Skills
Bookkeeping
Report Generation
Data Entry - Approx 50 WPM
Appointment Scheduling
Proficient in Outlook, Word, Excel
Fast Learner
Attention to detail
Timeline
Customer Service Representative
ICare Health Solutions
03.2023 - Current
Style Consultant
Target Corporation
11.2021 - 08.2023
Customer Service - Escalations
Alorica - College Board
06.2015 - 01.2021
Accounts Receivable Clerk/Reservations
Ocean Pointe Suites Resorts
10.2006 - 04.2015
Associate of Science in Accounting -
Everest University