Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

Shinah Lemon

Carrollton,VA

Summary

Dynamic educator with a proven track record in creating engaging learning environments that enhance student outcomes. Expertise in curriculum development, classroom management, and educational technology integration, coupled with strong time management skills to meet deadlines and quality standards. Recognized for exceptional communication, adaptability, and empathy, fostering positive relationships in diverse educational settings. Committed to driving innovative teaching practices that inspire student success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Professional Educator/Training Specialist

Cox Communications Inc
Chesapeake, VA
08.2016 - 12.2024
  • Designed and implemented training programs for employees of varying levels.
  • Recognized areas requiring development through careful observation.
  • Utilized insights from business scorecard analysis to optimize training initiatives.
  • Facilitated an interactive learning environment for over 200 participants virtually.
  • Led program management for assessing needs, implementing, delivering, and tracking training programs.
  • Collaborated closely with subject matter experts to develop interactive e-learning modules
  • Incorporated engaging storytelling and scenarios into course content
  • Designed custom e-learning courses for a diversified client base, successfully meeting varying objectives and learning styles
  • Applied adult learning principles to tailor curricula for various learning styles.
  • Launched new product and skillset training for 200+ employees

Sr. Learning & Development Consultant/Trainer

Verizon Wireless Communications
Chesapeake, VA
11.2006 - 01.2016
  • Managed training content and timelines according to business and customer changes
  • Coordinated with Senior Leaders and managed rollout schedules
  • Coordinated with department leaders to standardize training, reducing onboarding time by 30%
  • Train the Trainer Lead to improve the new trainers skills
  • Implemented a streamlined schedule for continuous training of 100+ employees, enhancing operation efficiency by 25%

Call Center Retention Trainer

Nextel/Sprint
Hampton, VA
12.2000 - 10.2006
  • Led customer and technical care training, enhancing the skills of 100+ employees and resulting in a 30% boost in customer satisfaction scores
  • Led Training Bay for 30 participants, enhancing skill development and program efficacy by 25%
  • Co-developed and executed 5 customer service training modules, improving team product knowledge by 30% and reducing customer complaints by 25%
  • Streamlined service quality by conducting over 100 chairside evaluations and remote quality monitoring, achieving a 15% increase in efficiency
  • Mentored consultants and representatives, at all experience levels, and provides coaching and constructive feedback for improved call response
  • Launched cross-training across departments, resulting in a 25% improvement in customer satisfaction metrics
  • Optimized call scripts in partnership with management, leading to a 25% reduction in call handling time
  • Enhanced training effectiveness by analyzing call center metrics, leading to a 20% improvement in knowledge transfer
  • Responsible for meeting established individual and department performance targets, which include customer satisfaction, productivity, and quality standards
  • Set up and prepare classroom and technical equipment necessary to conduct effective training courses

Education

Some College (No Degree) - Industrial Psychology

Old Dominion University
Norfolk, VA
05-2026

Some College (No Degree) - Photography

Tidewater Community College
12-2025

Skills

  • Articulate 360-Rise, Adobe Photoshop, Premier, LRC, Microsoft Office Products

Accomplishments

  • Langevin Certifications – Training Needs Analysis; Make Your Training Stick; Instructional Design for New Designers; Technical Trainer; Project Management for Trainers Developed virtual and blended learning programs, reaching over 200 participants with a 95% satisfaction rate
  • Led Train-the Trainer Sessions; graduated 10 Training Specialists

Certification

LSS Yellow Belt Certification Adobe Premiere/Photoshop Videography Certification Certified Technical Trainer CTT+ Prep Certification Certified Associate in Project Management (CAPM) Prep Franklin Covey Presentation Advantage Certification Franklin Covey Writing Advantage Certification

Affiliations

  • VP of High School Alumni Association
  • Mentor Young Photographers
  • Recognized by my community for outstanding Community Services

Languages

English
Native/ Bilingual

Timeline

Professional Educator/Training Specialist

Cox Communications Inc
08.2016 - 12.2024

Sr. Learning & Development Consultant/Trainer

Verizon Wireless Communications
11.2006 - 01.2016

Call Center Retention Trainer

Nextel/Sprint
12.2000 - 10.2006

Some College (No Degree) - Industrial Psychology

Old Dominion University

Some College (No Degree) - Photography

Tidewater Community College

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Shinah Lemon