Shinaya Sutton
New York,NY
Summary
Dedicated Patient Registration Coordinator Manger with 7+ years of experience in driving efficient and patient -centric operations. Proven ability to lead highly productive teams using exceptional hiring, training, coaching skills that foster a collaborative and productive environment. Possesses exceptional attention to detail, organization, customer service, and supervising expertise developed through a progressive career with increasing responsibilities. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Patient Registration Coordinator Manager
Colorado Center of Reproductive Medicine
New York, NY
02.2022 - Current
- Supervise six patient registration coordinators and monitored administrative activities; ensuring adherence by company policies and office protocols
- Address patient complaints in an timely effective manner: provide outside resources if necessary
- Collaborate with leadership members on improving clinic workflows; ensure proper training/resources are available in compliance with annual trainings
- Organize and coordinate office operations, procedures, and management of five physician schedules
- Responsible for staff work schedule, providing shift coverage, and leave approval, through ADP
Patient Registration Coordinator Lead
Colorado Center of Reproductive Medicine
New York, NY
08.2021 - 02.2022
- Assisted supervisors in interview processes for plausible candidates for the practice, as well as trained new hires on company software; Centricity and Athena, and daily administrative assignments
- Monitored daily performance of front office team members to ensure duties are completed accurately, efficiently and in a timely manner
- Provided high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate
- That daily patient flow is moving as efficiently and effectively as possible, while working with supervisors and practice managers to determine areas of improvement in flow and service
- Gained strong leadership skills by managing projects from start to finish
- Assisted in preparation and processing of payroll to facilitate prompt staff payments
Patient Registration Coordinator
Colorado Center of Reproductive Medicine
New York, NY
02.2019 - 08.2021
- Increased patient satisfaction 8% by facilitating scheduling, confirmation of future appointments, and check out process
- Aided in billing sector of processing cash, checks, and credit card payments and reconciled transactions at end of each patients visit
- Created and maintained approximately 100 patient charts in Centricity and Phreesia, and confirmed completion of all forms and consents of patients prior to appointments
- Organized daily schedules of meetings, procedures and consultations for medical physicians and nurse practitioners
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
Office Administrator/ Patient Liaison
Spring Forward Physical Therapy
New York, NY
05.2016 - 02.2019
- Answered 30+ multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Procured authorization of patient's insurance benefits and coverage into DAQ billing system, supporting timely payment for service provided
- Manages clinic schedule and revised as necessary to facilitate smooth patient flow, along with verification of patient appointments
- Provided customer service to patients regarding general, and or, billing questions, monthly out patient bills, collecting co-payments, and reconciled monthly credit card charges
- Assisted therapist and management with necessary paperwork such as scanning EOB's, photo copying, faxing and filing important medical records of patients
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
Building Manager
Southworth Library Learning Commons
Canton, NY
08.2015 - 12.2015
- Mentored staff of 8 with objective of achieving high performance and library service standards
- Trained new employees on navigation of library functionality, check in/out software system, and general knowledge that was needed for day-to-day function
- Collected and maintained careful records of rental payments and payment dates for library resources
Intern
Claxton, Hepburn Medical Center
Ogdensburg, NJ
08.2015 - 12.2015
- Conducted, transfer, implementation, and tracking of 50 electronic medical records through
- Meditech and Redoc Software systems
- Shadowed Emergency Unit, Maternity Unit, Physical Therapy Unit, Pulmonary unit; to understand functionality of major units
- Created and distributed accessible flowcharts for departments reference; along with creating staff and physician training materials for newly electronic medical record system
- Performed patient discharge assessments, along with curation of environmental audits in preparation for DOH and DNV inspections
Administrative Office Assistant
Canton College Foundation, Alumni Office
Canton, NY
03.2013 - 04.2015
- Used corporations Banner software to input constituents PHI and navigate through confidential donor records
- Managed budgeting logistics in regard to purchase orders, as well as handling and approving employee time sheets
- Assembled mass mailings for Alumni, donor appeals, and upcoming events that are orchestrated by the university
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Education
Bachelor of Science - Healthcare Management
State University of Technology At Canton
Canton, NYAssociate of Science - Individual Studies
State University of Technology At Canton
Canton, NYSkills
- Administrative Supervision
- Customer Service
- Healthcare Operations
- Organizational Skills
- Leadership and Change Management
- Organization and Time Management
- EMR Systems
- New Hire Onboarding
- Verbal and Written Communication
- Problem-solving
Affiliations
Diversity Equity and Inclusion Committee (DE&I)
Aids in establishing a supportive and welcoming workplace environment in which employees of all backgrounds and demographic characteristics can work together
Employee Engagement Committee
Orchestrate work events for new and senior employee, create “ice breaker” activities to promote employee engagement, while building team moral.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Patient Registration Coordinator Manager
Colorado Center of Reproductive Medicine
02.2022 - Current
Patient Registration Coordinator Lead
Colorado Center of Reproductive Medicine
08.2021 - 02.2022
Patient Registration Coordinator
Colorado Center of Reproductive Medicine
02.2019 - 08.2021
Office Administrator/ Patient Liaison
Spring Forward Physical Therapy
05.2016 - 02.2019
Building Manager
Southworth Library Learning Commons
08.2015 - 12.2015
Intern
Claxton, Hepburn Medical Center
08.2015 - 12.2015
Administrative Office Assistant
Canton College Foundation, Alumni Office
03.2013 - 04.2015
Bachelor of Science - Healthcare Management
State University of Technology At Canton
Associate of Science - Individual Studies
State University of Technology At Canton
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