SHINAZ KALAM
MULLICA HILL,USA
Summary
Experienced and highly motivated security guard with a strong background in providing exceptional security services. Demonstrated expertise in monitoring surveillance systems, patrolling designated areas, and controlling access to facilities. Proven track record of effectively preventing theft, damage, and unauthorized access to property. Possesses a full Secret Clearance, ensuring the highest level of security for clients and facilities.
Overview
17
17
years of professional experience
Work History
Security Officer
Allied Universal
11.2020 - Current
- Maintaining a Secret Clearance to patrol classified areas, completing tours of the Lockheed Martin facility, escorting uncleared personnel, responding to alarms, and writing reports.
Store Lead Manager
California Closets
Mount Laurel, NJ
09.2014 - 03.2020
- Set appointments for client architect designers and sales representatives
- Responsible for quality assurance in resolving customer complaints in a timely and professional manner
- Analyzed daily, weekly and monthly sales performances and track for goals in company software database
- Maintained store closing and upkeep
- In being primary key-holder for opening and closing store
- Greeted guests and conducted storewide tours of vastly changing closet selection available in store
- Familiarized self with architectural trends and nomenclature for purposes of enhancing sales trends
Personal Banker
Wells Fargo
Cherry Hill, NJ
03.2012 - 11.2014
- Opened new, maintained current, and closed existing client accounts
- Approached clients with utmost candid mannerisms to increase customer-to-bank-attachment
- Provided familial approach in initiating rapport with customers to maintain highest satisfaction levels
- Lead branch in promotional activities in first quarter via highest number of customer promotion acceptance
- Lead branch for several quarters in terms of newly opened accounts on a cumulative and numerical basis
- Statiscically increased customer retention and sales growth via application of contemporary banking theory
Service and Sales Consultant
Wireless Advocates
Audubon, NJ
06.2007 - 03.2012
- Sold services for following wireless carriers and mobile device companies: AT&T, T-Mobile, Verizon, Sprint, Samsung, Motorola, and LG
- Worked closely in maintaining network contracts with large company clients and military branches namely as follows: Costco Wholesale, Army and Air Force Exchange Services, Marine Corps Exchange, and Navy Exchange
- Cross sold additional services and accessories to clients as part of rigorous promotional package sales quota
- Sold mobile phones and cellular service packages to clients on a daily basis as part of revenue sales goal
- Created, compiled, and maintained customer records with sensitive information in company database system
- Enrolled new customers in desirable carrier plans for optimal usage by customer in accordance to their needs
- Upgraded existing customers to new service plans whilst maintaining currently possessed phone of customer
Education
Diploma -
Highland Regional High School
Blackwood, NJ06.2007
Skills
- Conversational in Urdu
- Conversational in Hindi
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
Timeline
Security Officer
Allied Universal
11.2020 - Current
Store Lead Manager
California Closets
09.2014 - 03.2020
Personal Banker
Wells Fargo
03.2012 - 11.2014
Service and Sales Consultant
Wireless Advocates
06.2007 - 03.2012
Diploma -
Highland Regional High School