Shindell Moore
Westwego,LA
Summary
Organized and dedicated secretary with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
ICU Unit Secretary
East Jefferson General Hospital
12.2020 - Current
- Maintained a clean, organized, and well-stocked unit environment, promoting optimal workflow among team members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient care by efficiently managing ICU unit tasks and ensuring smooth operation of the department.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted in training new unit secretaries on proper protocols, procedures, software applications utilized within the ICU environment.
Urology Front Office Clerk
West Jefferson Medical Center
06.2018 - 10.2020
- Contributed to positive work environment through teamwork and open communication with colleagues across various departments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Maintained confidentiality of guest information by adhering to strict data protection policies and procedures.
- Trained new front office clerks, contributing to well-prepared team capable of providing exceptional service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team as well as schedule appointments.
School Bus Attendant for Special Needs Students
Jefferson Parish School Board
07.2016 - 06.2018
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to positive experience for all passengers.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Participated in ongoing professional development opportunities to stay informed about best practices in student transportation services.
Cardiology Unit Secretary
Ochsner Clinic Foundation Hospital
03.2009 - 03.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff or appropriate department.
- Maintained clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
Mental Health Specialist
Catholic Charities Of Hope Haven
02.2005 - 10.2008
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Monitored patients and assessed suicide risks.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
- Documented clients' progress in confidential files to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Encouraged patients to discuss experiences in group and individual settings.
- Transport clients to and from scheduled activities and doctor appointments
Medical Insurance Billing Clerk
Worknet Agency
06.2004 - 01.2005
- Contributed to team success by providing support to colleagues during high-volume periods or staff absences.
- Decreased billing errors by thoroughly reviewing invoices and identifying discrepancies in a timely manner.
- Enhanced customer satisfaction with prompt resolution of billing issues and inquiries.
- Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
- Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
- Improved claim processing efficiency by accurately entering data and verifying insurance information.
- Maintained accurate records by updating patient information and insurance details in the database regularly.
- Used data entry skills to accurately document and input statements.
- Utilized various software programs to process customer payments.
Education
Bachelor of Science - Health Information Management
Southern University At New Orleans
New Orleans, LA05.2026
Medical Billing And Coding
Bryman College
New Orleans, LA05.2004
High School Diploma -
Oliver Perry Walker Senior High School
New Orleans, LA05.2000
Skills
- Patient confidentiality
- Clerical skills
- Telephone Etiquette
- Epic Systems
- Customer Service
- Reliability
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Computer Proficiency
- Data Entry
- Multitasking Abilities
Awards
Southern University at New Orleans Academic Achievement Award
Southern University at New Orleans Deans List
Timeline
ICU Unit Secretary
East Jefferson General Hospital
12.2020 - Current
Urology Front Office Clerk
West Jefferson Medical Center
06.2018 - 10.2020
School Bus Attendant for Special Needs Students
Jefferson Parish School Board
07.2016 - 06.2018
Cardiology Unit Secretary
Ochsner Clinic Foundation Hospital
03.2009 - 03.2014
Mental Health Specialist
Catholic Charities Of Hope Haven
02.2005 - 10.2008
Medical Insurance Billing Clerk
Worknet Agency
06.2004 - 01.2005
Bachelor of Science - Health Information Management
Southern University At New Orleans
Medical Billing And Coding
Bryman College
High School Diploma -
Oliver Perry Walker Senior High School
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