SHINEAST CHERRY
Bronx,NY
Summary
Experienced Administration professional with over 10 years of customer service and administrative services experience. Committed and hardworking, dedicated to resolving issues and providing excellent customer service. Skilled in processing transactions and assisting customers, with a strong ability to creatively solve problems. A natural leader with strong communication skills, able to work effectively both independently and as part of a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer/Supervisor
Metro One LPSG
03.2024 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Security Professional
Allied Universal
01.2023 - 07.2024
- Make sure each customer, client and staff member are signing in and showing building pass upon entering and exiting the property
- Direct traffic and keep all entrances and exits clear
- Conduct regular patrols of the property to ensure safety and security of all individuals and property
- Maintain constant communication with other security professionals in the area to exchange information and provide assistance when needed
- Respond promptly to emergency situations and provide assistance as needed
- Monitor surveillance cameras and respond to any suspicious activities or security breaches
Property Manager
Public Storage
09.2018 - 07.2022
- Implement marketing strategies to attract potential tenants and minimize vacancy periods
- Conduct regular inspections of the property to ensure that it meets all safety and cleanliness standards
- Develop and implement training programs for property management staff to ensure they are equipped with the necessary skills and knowledge
- Opening and closing of property
- Communication with customers on a daily basis to ensure rental payments and processing of cash and credit card transactions
Call Center Customer Service Representative
OTC Mobile Stores
04.2015 - 09.2018
- Well spoken in answering phones, emails, fax and data entry
- Provided exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues to ensure customer satisfaction and loyalty
- Maintained a comprehensive knowledge of the company's products and services to effectively assist and educate customers
- Conducted regular training sessions for call center representatives to enhance their customer service skills and communication techniques
- Developed and maintained relationships with clients professionally and protected sensitive information
- Utilize call center technology and software to track call volume, response times, and customer wait times, and identify areas for improvement
Education
GED -
BALC
Bronx, NY08.2018
Skills
- Security Professional
- Customer Service
- Administrative Services
- Property Management
- Call Center Customer Service
- Professional Training
Accomplishments
July 2024 - Promoted Security Supervisor
Certification
Security License
F01
Timeline
Security Officer/Supervisor
Metro One LPSG
03.2024 - Current
Security Professional
Allied Universal
01.2023 - 07.2024
Property Manager
Public Storage
09.2018 - 07.2022
Call Center Customer Service Representative
OTC Mobile Stores
04.2015 - 09.2018
GED -
BALC
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