Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinece Henry

Fountain Inn,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Virtual Intake Coordinator

Crossroads Treatment Center
05.2022 - 02.2024
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Performed insurance verification check
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Customer Service Representative

CVS HEALTH CORPORATION
04.2021 - 05.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled incoming calls from members and providers regarding claims status, benefits, and eligibility
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Banking Specialist

TD Bank
02.2019 - 04.2021
  • Opened new accounts and made changes to existing accounts.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Education

Certificate - Medical Billing And Coding

DeVry University
Downers Grove, IL
08.2021

Skills

  • Customer Service
  • Appointment Scheduling
  • Active Listening
  • Attention to Detail
  • Medical Terminology
  • Multitasking
  • Insurance Verification

Timeline

Virtual Intake Coordinator

Crossroads Treatment Center
05.2022 - 02.2024

Customer Service Representative

CVS HEALTH CORPORATION
04.2021 - 05.2022

Banking Specialist

TD Bank
02.2019 - 04.2021

Certificate - Medical Billing And Coding

DeVry University

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Shinece Henry