Shineeza Denny
Sapphire Recruiters
Brooklyn,NY
14
years of professional experience
Administrative and healthcare professional with 10+ years of experience
supporting executives, clinical teams, and clients in fast-paced environments.
Skilled in patient services, client coordination, calendar management, insurance
verification, and customer engagement. Known for strong communication,
organization, and problem-solving skills. Well-suited for remote sales,
administrative, and hospital patient services roles.
Work History
Medicaid Transportation Advocate
6 Months- Handled high-volume inbound calls from patients, healthcare providers, and transport companies.
- Coordinated, adjusted, or confirmed non-emergency transportation for approved medical appointments.
- Clarified and implemented state health department regulations concerning trip eligibility and transport types.
- Addressed scheduling issues or complaints between enrollees and transportation vendors.
Lead Order Tracking Specialist
2 Years 11 Months- Managed client intake, documentation, and eligibility verification (Medicaid/Medicare)
- Maintained secure electronic and physical records in compliance with privacy regulations
- Coordinated with case managers, social workers, and care teams
- Responded to client and family inquiries and resolved issues efficiently
- Ensured compliance with state and federal home healthcare requirements
Patient Service Representative
1 Year 6 Months- Registered patients and confirmed insurance details and demographic data. Assisted in collecting and verifying patient insurance and demographic information.
- Organized appointment scheduling and ensured accuracy of electronic health records.
- Clarified procedures and secured necessary authorizations and consent forms.
- Addressed billing and payer discrepancies while ensuring strict adherence to HIPAA regulations.
- Delivered exceptional customer service in a clinical environment, ensuring patient satisfaction.
HR Secretary
8 Years- Provided administrative support to HR leadership
- Maintained databases, reports, and employee documentation
- Assisted with recruitment, onboarding, and benefits enrollment
- Coordinated meetings, schedules, and travel arrangements
FOH Supervisor
4 Months- Supervised staff and ensured excellent customer experience
- Resolved guest concerns and handled conflict mediation
- Managed scheduling, labor budgets, and team communication
- Recognized employee performance and supported staff retention
Education
Regents Diploma
Skills
Administrative Support • Remote Client Communication • Customer Service •
Calendar & Scheduling • Data Entry • Microsoft Office (Word
Excel
Outlook) •
ECW • Forcura • HCHB • Insurance Verification • HIPAA Compliance • Sales
Support • Intake & Registration • Multiline Phone Systems
Timeline
Medicaid Transportation Advocate
Sapphire Recruiters
11.2025 - 05.2026Read More
Lead Order Tracking Specialist
Americare CSS
11.2022 - 10.2025Read More
Patient Service Representative
Ryan Chelsea Clinton
04.2021 - 10.2022Read More
FOH Supervisor
Applebees Bar & Grill
03.2020 - 07.2020Read More
HR Secretary
SUNY Downstate Medical Center
08.2012 - 08.2020Read More
Brooklyn Bridge Academy
Regents Diploma
Read More