Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinelda McKinnie

Plantation,Florida

Summary

Experienced Store Manager at The Home Depot with a proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

28
28
years of professional experience

Work History

Store Manager

The Home Depot Inc
05.2017 - Current
  • Led daily operations, ensuring efficient store management and optimal customer service standards.
  • Fostered a positive work environment, mentoring team members to improve performance and employee engagement.
  • Enhanced customer satisfaction scores by implementing feedback mechanisms and improving service protocols.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Led daily store operations to ensure optimal customer service and satisfaction.
  • Oversaw scheduling and staffing to maintain efficient workflows while meeting customer demand during peak hours.
  • Collaborated with cross-functional teams to enhance store processes, resulting in streamlined operations and reduced costs.
  • Ensured compliance with safety standards and company policies, fostering a secure shopping environment for customers and staff.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Managed inventory levels and conducted regular stock audits, improving accuracy in product availability.

Operations Manager

The Home Depot Inc
09.2012 - 05.2017
  • Led team training initiatives to enhance product knowledge and customer service skills.
  • Monitored performance metrics, identifying trends to inform operational improvements and staffing needs.
  • Cultivated a positive store culture through effective communication and employee engagement strategies.
  • Streamlined inventory management processes to enhance order accuracy and reduce stock discrepancies.
  • Collaborated with management to refine standard operating procedures, ensuring consistency in service delivery.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Oversaw daily store operations, ensuring compliance with safety and company standards.
  • Led daily operations, ensuring adherence to safety protocols and service standards.
  • Conducted performance evaluations, providing constructive feedback to enhance team productivity and morale.
  • Improved customer satisfaction through staff training in customer service and product knowledge
  • Streamlined operational processes to enhance efficiency across multiple departments.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.

Specialty Assistant Store Manager

The Home Depot Inc
10.2012 - 04.2013
  • Analyzed sales data to identify trends, optimizing product placement and merchandising strategies.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to ensure quality product availability.
  • Utilized routines, guides, tools to teach associates selling behaviors across the store .
  • Used coaching as a collaborative approach to improve performance through goal setting , providing feedback, and maintaining relationships.
  • Leveraged training to learn more each month on how to drive specialty business.

Supervisor

The Home Depot Inc
04.2007 - 09.2012
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Streamlined workflow processes, enhancing team efficiency and productivity.
  • Mentored junior staff, fostering skill development and teamwork.
  • Conducted performance evaluations, providing constructive feedback to enhance individual contributions.
  • Resolved conflicts effectively, maintaining a positive work environment for all team members.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Cashier

The Home Depot Inc
03.1997 - 04.2007
  • Processed customer transactions accurately using point-of-sale system.
  • Assisted customers with product inquiries and selection to enhance shopping experience.
  • Maintained organized cash register area, ensuring cleanliness and efficiency.
  • Trained new cashiers on procedures, promoting adherence to company standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Associate of Science - Law

Keiser University
Fort Lauderdale, FL
06-2009

Skills

  • Effective problem resolution
  • Multitasking and organization
  • Customer service management
  • Training and mentoring
  • Collaborative team management
  • Effective verbal communication
  • Inventory management
  • Goal setting and evaluation
  • Team development
  • Operations management
  • Leadership development
  • Work Planning and Prioritization
  • Strategic thinker
  • Process optimization
  • Order management
  • Operational efficiency
  • Team building

Timeline

Store Manager

The Home Depot Inc
05.2017 - Current

Specialty Assistant Store Manager

The Home Depot Inc
10.2012 - 04.2013

Operations Manager

The Home Depot Inc
09.2012 - 05.2017

Supervisor

The Home Depot Inc
04.2007 - 09.2012

Cashier

The Home Depot Inc
03.1997 - 04.2007

Associate of Science - Law

Keiser University

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