Shinelle Brown
Bridgewater,NJ
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 2 years.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Grossman Chiropractic & Physical Therapy
10.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
Unit Clerk
Robert Wood Johnson Barnabas Health
05.2017 - 11.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Arranged discharges and patient transportations.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Delivered clerical support by handling range of routine and special requirements.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Monitor
Robert Wood Johnson Barnabas Health
03.2011 - 05.2015
- Optimized patient comfort by frequently repositioning bedridden individuals, preventing pressure sores and other complications.
- Promoted continuity of care by establishing rapport with patients and their families, fostering trust and open communication.
- Improved patient outcomes by closely monitoring post-operative recovery and promptly identifying complications.
- Elevated the level of patient-centered care by actively advocating for patients'' needs, preferences, and concerns within the healthcare team.
- Reduced patient anxiety with clear explanations of procedures, answering questions, and providing reassurance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Applied Science - Health Administration
Grantham University
Lenexa, KSHigh School Diploma -
Highland Park High School
Highland Park, NJ06.2010
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Appointment Setting
- Insurance Verification
- HIPAA Guidelines
- Referral Verification
- Problem-Solving
- Customer Service
- Computer Proficiency
- Collaboration and Teamwork
- Time Management
- Critical Thinking
- Insurance Authorizations
- Clerical Support
Timeline
Medical Receptionist
Grossman Chiropractic & Physical Therapy
10.2022 - Current
Unit Clerk
Robert Wood Johnson Barnabas Health
05.2017 - 11.2022
Patient Monitor
Robert Wood Johnson Barnabas Health
03.2011 - 05.2015
Associate of Applied Science - Health Administration
Grantham University
High School Diploma -
Highland Park High School
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