Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinequa Crawford

Scheduling Coordinator/ Customer Service Specialist
Strasburg,VA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Service Specialist

Hello Fresh
06.2016 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Scheduling Coordinator

Holy Redeemer Home Care
04.2006 - 05.2014
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Created detailed calendars for staff members to support deadline management and milestone achievement.
  • Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

High School Diploma -

Clifford J. Scott High School
East Orange, NJ
06.1995

Skills

  • Project Management
  • Customer Service and Assistance
  • Customer Order Management
  • Good Communication Skills
  • Senior Leadership Support
  • Call Centers
  • Valid Driver's License
  • High-Volume Call Environments
  • Schedule Mastery
  • Team-Building Exercises
  • Problem Resolution
  • Telephone Etiquette
  • Team Meetings
  • Online Chat
  • Order and Refund Processing
  • Policy and Procedure Adherence
  • Agent Assistance
  • Call Volume and Quality Metrics
  • Ability to Work Independently
  • Customer Data Confidentiality
  • Customer Retention Strategies

Timeline

Customer Service Specialist

Hello Fresh
06.2016 - 04.2023

Scheduling Coordinator

Holy Redeemer Home Care
04.2006 - 05.2014

High School Diploma -

Clifford J. Scott High School

Similar Profiles

CREATE PROFILE
Shinequa CrawfordScheduling Coordinator/ Customer Service Specialist