Shinera Parker
Atlanta,GA
Summary
Seeking a Procurement Specialist or HR Resources position with a Government Agency. Certified, knowledgeable, experienced, with hopes to contribute skills and learn new skills. Ready to start immediately.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Procurement Specialist
State Road & Tollway Authority-SRTA
10.2023 - Current
- Certified GCPA, GCPM, UPPCC Procurement Certifications, NASPO-Procurement U Certifications, Percipio by Skillsoft-Procurement Certifications
- Process DocuSign packets for new agreements, existing agreements, amendments, change/task orders, and purchase orders
- Dispatch purchase orders, Computer proficiency, Keen eye for detail, 100% accuracy
- Proficient computer skills, including Microsoft Office Suite, Excel, Teamworks, GPR, TGM.2 years of previous experience in procurement or purchasing
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Communicate with vendors, clients, customers, team members, and managers to align goals
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Purchase all supplies and materials for operations
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes
- Submit purchase orders and forward invoices to the accounts payable department
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Assisting with the daily activities of the department, handling routine purchases of products and services, research, comparing, evaluating, and approving prospective suppliers
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Work closely with the Budget department to ensure we're staying within budget for orders
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Enhanced the accuracy of demand forecasting through data analysis, enabling better decision-making in the purchasing process.
- Strong communication, negotiation, and persuasion skills
- Oversaw inventory control, accounting, and supply reports.
- Analytical and mathematical capabilities to compare prices and quantities and consider vendor contract terms
- Maintained an up-to-date database of suppliers, vendors, and contracts to support accurate recordkeeping.
- Willingness to make quick and thoughtful decisions on behalf of the business
- Collaborated with cross-functional teams to develop project-specific procurement plans, aligning strategies with overall business objectives.
- Successful work experience as a Procurement Clerk, Procurement Officer, & Specialist
- Negotiated contracts and agreements with suppliers to achieve the best pricing and terms.
- Strong working knowledge of Government (& Authority) sourcing and procurement techniques as well as an aptitude for reading the market
- Established relationships with vendors and suppliers to streamline procurement operations.
- Follow State Purchasing policies at all times
- Drove standardization across procurement processes which resulted in greater consistency, improved efficiency, and reduced errors.
- Familiarity with vendor management and invoicing software
- Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
- Purchase supply of products/materials
- Conducted market research to identify new suppliers, keeping abreast of industry trends and best practices in procurement management.
- Effective relationship-building skills
- Ensured compliance with company policies and industry regulations during the procurement process to minimize risks.
- Determine the lowest cost for products/materials
- Facilitated transparent bidding processes for supplier selection, ensuring fairness and adherence to established guidelines.
- Prepare requisitions and purchase orders, Verify & Monitor order expenses, Track and record orders
- Developed and strengthened supplier relationships.
- Receive orders and document arrivals & Manage supply base
- Input, analyzed, and reported on data covering all aspects of procurement operations.
- Analyze market and delivery systems, Analyze supply base
- Procured materials for squadron maintenance and repair services.
- Source and interview vendors; negotiate contracts and costs
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Communicate performances and costs to management
- Utilized software to order, track, and invoice product shipments.
- Recommend new processes or systems for improvement; implement new ideas and strategies
- Provided accurate and up-to-date records of leading procurement procedures.
- Organize and schedule procurements on time
- Managed database of vendor details and pricing information to maintain organization.
- Operate office equipment and follow all safety procedures
- Comply with the scorecard measurement system to track values
- Negotiate with vendors and maintain relationships to ensure a reasonable price
- Help establish and maintain a purchasing budget
- Ensure materials comply with State QA standards
- Experience in industry procedures, costs, and terms
- Experienced at compiling and following strict budgets
- Able to multitask, prioritize, and manage time efficiently
- Collaborate with key persons to ensure clear communication of the specifications and expectations of the company
- Manage workflow from initiation to completion (of both purchased orders and deliveries)
- Exceptional talent in negotiating and networking
- Solid knowledge of supplier or third-party management software
- Outstanding decision-making skills and ability to work well with numbers
- Participate in the vendor response evaluation process
- Develop and/or assist in the preparation of solicitation documents
- Currently developing an SOP
- Assisted in policy updates & presentations
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Negotiated contracts and agreements with suppliers to achieve the best pricing and terms.
Contractor/HR-Procurement-Violations (Legal) File Clerk
State Road & Tollway Authority-SRTA
07.2022 - 10.2023
- Knowledge of & construction packets for Solicitations ITB, SOQ, RFQ, RFP
- Assist with the management of operational & maintenance-related contracts, including those related to the purchase of supplies, equipment, or services
- Participate in the vendor response evaluation process
- Research & find documents for the procurement team
- Track requisitions for purchased items
- Process amendments, change orders, and task orders
- Record keeping of Certificates of Insurance, Contracts, & Solicitations
- Types & performs data entry, while assisting with front desk reception duties, & uploading PeachPass violations for the Legal Dept
- Assist with collecting old/new violations for court
- Uploads digital files/data
- Organize/archive records & documents
- Assist with setting up conference rooms for meetings
- Makes copies of paperwork & distribute
- Retrieves data/files for other departments and personnel
- Use alphabetical/numerical systems to organize paper/electronic records documents
- Checks paperwork, digital forms, & files, updating or correcting documentation
- Updates filing systems & devise new filing/organizational & storage systems for data and documents
- Creates new files/ provides needed information on forms/reports
- Secures & protects the privacy of documents
- Processes requests for files and data
- Record when/what documents have been borrowed/returned
- Discards documents when required with official procedures
- Operates office equipment
- Look for ways to improve filing systems & design forms and templates for data entry
- Currently enrolled in Procurement U, for a better understanding of Procurement to grow
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Increased accessibility of archived files by digitizing older records, streamlining research processes for attorneys and staff alike.
- Participated in regular file room audits, assisting with reconciling discrepancies and ensuring overall compliance with recordkeeping standards.
- Safeguarded vital case-related information through meticulous adherence to retention schedules and secure destruction policies.
- Enhanced communication between departments by regularly updating colleagues on changes to file locations or statuses.
- Supported legal team members with photocopying, scanning, and assembling relevant documentation for meetings and court appearances.
- Facilitated smooth office operations by responding promptly to requests for file retrieval or updates from attorneys and support staff.
- Ensured accuracy of filed documents through regular audits and necessary adjustments, maintaining a high level of data integrity.
- Maintained confidentiality of sensitive client information by securely handling and storing legal files.
- Maintained an up-to-date knowledge of legal terminology and procedures, ensuring accurate categorization and processing of diverse case materials.
- Expedited intake process for new cases by efficiently organizing incoming legal documents according to established protocols.
- Collaborated with paralegals to compile essential documents for trial preparation, resulting in more organized case presentations.
- Assisted attorneys with case organization and administrative tasks.
- Managed court sessions, maintaining attendant records for court proceedings.
- Maintained calendars for Legal Violations Division by updating and entering court dates and meetings.
- Completed data entry of legal documents into electronic filing systems.
Owner
Belle Teffique Boutique
03.2021 - 01.2025
- E-Commerce (Online Boutique Owner) Update self-built website with new inventory, sew, purchase items locally, online for resale, Drop shipping, bulk shipping, track order, handle, and escalations
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Owner/ Virtual Call Center/Recruiter
Parker-Smothers Communications LLC
02.2020 - 07.2022
- Hire work from home agents,1099 employees for a variety of positions Customer Service, Reservations, Tax Support, Tech Support, Transportation, Dispatch for clients like ADT, Xfinity, Agero, Disney, Home Depot, Instacart, etc
- Registered with GADOL to recruit
- Completed training for every program to service myself to understand the tasks required to help select the right candidates and assist with training obstacles
- Onboarding and payroll experience, including background checks through First Data
- Work from home position, hired agents for customer service under the Arise platform under my independent virtual call center
- I also trained and assisted callers with Agero roadside assistance emergency services (tire change, lock-out, winch, battery jump, and towing)
- By building rapport, actively listening and documenting location, and vehicle symptoms, also assisting with safety and dispatching services
- Also, I was Tech Support Agent assisting Federal Student TurboTax CSR position, whose job included assisting customers with logging into the software, ordering and redirecting to dedicated departments for tax assistance
- Process payments not covered by vehicle warranty or insurance policies
- Warranty and insurance verification, as well as working with service providers and911/other emergency agencies
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Cybersecurity/PCI Compliance Associate
PCI Compliance Agent Sysnet Global
10.2019 - 10.2020
- Work from home position, assisting business owners with PCI compliance and cybersecurity measures by verification and questionnaire
- Process External Vulnerability scans and making sure business is using the safest payment processing solutions available according to PCI compliance laws
- Served as a subject matter expert on compliance-related topics, providing guidance to colleagues and stakeholders as needed.
- Maintained up-to-date knowledge of regulatory changes, informing management of any potential impacts on company operations.
- Collaborated with cross-functional teams to ensure timely resolution of compliance issues and promote adherence to industry standards.
- Reduced potential legal exposure by identifying areas of non-compliance and recommending corrective actions.
- Conducted thorough investigations into potential violations, ensuring appropriate documentation and follow-up measures were implemented.
- Assisted in maintaining a culture of ethical conduct by providing training on relevant laws, regulations, and company policies.
- Facilitated efficient incident response processes by creating comprehensive incident management plans that aligned with company policies and procedures.
- Supported the development of a robust compliance program through regular monitoring and auditing activities.
- Implemented a centralized system for tracking regulatory inquiries, improving response times and overall efficiency in addressing concerns raised by regulators or clients.
- Developed strong relationships with regulators, fostering open lines of communication to facilitate smooth audits and examinations.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Identified gaps in existing compliance processes and recommended updates.
- Warned violators of infractions or penalties.
Customer Service Associate/Commercial Freight Broker
Rubicon Global
03.2019 - 09.2019
- Source haulers for remodel, special projects, disasters, emergency, and new store construction for DOLLAR GENERAL stores in the US and eastern Canada
- Confirm scheduled permanent and temporary waste management
- Administer service agreement contracts
- Respond to store, hauler, and corporate work tickets
- Work spreadsheets for all updated projects and respond reports
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
Emergency Response Representative
Southern Company Gas Riverdale
10.2017 - 07.2018
- Answered inbound calls for gas customers reporting emergencies
- Informed callers of safety precautions and dispatch technicians
- Assisted with SharePoint, Avaya, Excel, and other technical issues, phone, email, and chat corresponding troubleshooting, and dispatch training
- (Skills: Build rapport, Avaya, SharePoint, Excel, Outlook, Cares Client, Lotus, Emergency and dispatch terminology, map reading, typing, data entry, dual monitor usage,811 locate and damage ticket verification.)
- Ensured accurate documentation of all incidents, including detailed reports on response actions taken, resources used, and lessons learned.
- Served as a liaison between the organization''s leadership team and frontline staff members during emergencies ensuring smooth communication flow within all levels involved in crisis resolution.
- Provided timely support to impacted communities by rapidly assessing needs and mobilizing appropriate resources.
- Collaborated with local agencies to establish a unified approach to disaster preparedness and response efforts.
Data Loading Agent
Wipro Ltd.
10.2015 - 10.2016
- Verified major healthcare insurance providers contracts, credential status, demographics, delegated/non-delegated Provider information, and other administrative duties
- Corresponded with clients by email, and fax
- Some phone calls, mostly outbound
- (Skills: HIPAA Certification, AS400, dual monitors, NDB program used for database management and UHC-United Health Care database, fax, email and chat administrative duties, entry level help desk support for clients when issues with uploading documents.)
- Assisted in training new hires, sharing expertise and best practices for optimal performance in their roles as Data Loading Agents.
- Collaborated effectively with colleagues, fostering a positive team atmosphere that improved overall performance.
- Achieved high accuracy rates in record-keeping through meticulous attention to detail in documenting shipment data.
Education
Some College (No Degree) -
Southwest TN Community College
Memphis, TNHigh School Diploma -
Justin F. Kimball High School
Dallas, TX05.1999
Skills
- Supplier contracts
- Effective communication
- Purchasing processes
- Purchase order creation
- Supplier relationship management
- Purchasing strategies
- Telephone and email etiquette
- Document preparation
- Bid process management
- Data entry
- Procurement planning
- Policy implementation
Accomplishments
- GCPA & GCPM certified
- Used Microsoft Excel to develop procurement activity tracking and purchase order spreadsheets.
- Achieved 100% accuracy in documentation processing, by effectively paying attention to detail, while multi-tasking helping the team.
Certification
GCPA GA DOAS March 2024
GCPM GA DOAS March 2024
Timeline
Procurement Specialist
State Road & Tollway Authority-SRTA
10.2023 - Current
Contractor/HR-Procurement-Violations (Legal) File Clerk
State Road & Tollway Authority-SRTA
07.2022 - 10.2023
Owner
Belle Teffique Boutique
03.2021 - 01.2025
Owner/ Virtual Call Center/Recruiter
Parker-Smothers Communications LLC
02.2020 - 07.2022
Cybersecurity/PCI Compliance Associate
PCI Compliance Agent Sysnet Global
10.2019 - 10.2020
Customer Service Associate/Commercial Freight Broker
Rubicon Global
03.2019 - 09.2019
Emergency Response Representative
Southern Company Gas Riverdale
10.2017 - 07.2018
Data Loading Agent
Wipro Ltd.
10.2015 - 10.2016
Some College (No Degree) -
Southwest TN Community College
High School Diploma -
Justin F. Kimball High School
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