Shinette Clark

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
• Verified details with policyholders and requested additional information.

Aided members and/or providers regarding website registration and navigation, verified insurance, work with Humana insurance company. * Documented all activities for quality and metrics reporting through the Customer * Educated members and/or providers on health plan initiatives Provided first call resolution working with appropriate internal/external resources, and ensure closure of all inquiries

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Internship enables the student to apply the knowledge and skills learned throughout the theoretical and clinical setting in the work environment. The student, with no financial remuneration, is placed in a medical office or clinic and is closely supervised to ensure that the school's objectives are being met. Internship is 162 hours in length.

• Learned tenets of professional office behavior and thoughtful collaboration.

Volunteer Medical Group MCCI - El Paso, TX November 2015 to May 2016 Fax client charts, efficiently file documents, schedule appointments, and provide referrals for treatment.

• Scheduled appointments for patients via phone and in person.
• Assisted with referrals and prepared medical records for patients.