SHINGA CHIKURA

Resource Referral:

• Connect students with appropriate health services, including counseling, medical services, and emergency care.
• Provide information about campus and community resources.
• Assisted students with daily living needs to maintain self-esteem and general wellness.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
• Helped students manage and reach individual goals, supporting independent progression and social skills.

Skills and Qualities

• 1. Empathy and Compassion:
• Genuine concern for the well-being of peers and the ability to listen without judgment.

2. Communication Skills:

• Strong interpersonal skills to effectively convey information and provide support.
• Ability to maintain confidentiality and build trust with students.

3. Knowledgeable:

• Good understanding of health issues affecting students and the resources available.
• Willingness to stay informed about new health trends and issues.

4. Responsibility and Reliability:

• Being dependable and approachable, especially in times of need.
• Ability to handle sensitive situations with discretion.

5. Problem-Solving:

• Ability to think critically and offer practical solutions or referrals based on the student’s situation.

• Swiftly developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance to uphold software usability.
• Completed investigations to check on reported errors, reproduce problems, and trace faults.
• Followed technical documentation for accurate installation, maintenance, and repair work.
• Maintained accurate knowledge of current services to provide informative customer advice.
• Reduced call waiting times through efficient management of 100+ daily inbound calls.

• Effectively tutored 50 children aged 10 to 12, providing both group and personal support to achieve optimum academic results.
• Monitored students' test and assessment marks to identify areas of improvement and build confidence.
• Improved students' basic grammar, punctuation and sentence structure abilities to increase overall academic writing assessment results by 70%-mark average.
• Fostered a positive learning environment that encouraged open communication between tutor and student, promoting active participation in lessons

McDonalds cashier is entails to having direct engagement with customers and provide excellent customer service. Cashiers job entitles to operate cash register with proficiency during high volume times , also to educate customers on promotions, offers and special events to enhance sales of company. Dealing with customers on daily basis which allowed improvement of communication skills to diverse audience. This role teaches how to handle very busy and dynamic type of environment, because of these circumstances provides individuals the ability to adapt to different customer needs. Working in McDonalds provides a platform to progress onto further career paths