Shingai Ashley Chishanga

Work History

Bartender

Evitro Lounge Bar

06.2019 - Current

Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Crafted special drink and cocktail menu items for seasonal offerings.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Explained daily specials and beverage promotions to exceed daily sales goals.
Created attractive bar displays by strategically arranging bottles and glasses.
Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.

Restaurant Waiter

Smoke Heist

01.2019 - 06.2019

Answered customers' questions, recommended items, and recorded order information.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Cultivated warm relationships with regular customers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Used cash registers and credit card machines to cash out customers.
Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Assisted in training new waitstaff members, contributing to a cohesive team environment.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Maintained clean and organized dining areas for optimal guest experience.
Adhered to company guidelines and safety protocols for proper food handling and presentation.
Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Upsold appetizers, drinks and desserts to increase restaurant profits.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Trained new servers on restaurant policies and procedures.
Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Met with chef to review daily specials and menu changes.
Greeted new customers, discussed specials, and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Summary

Overview

Work History

Bartender

Restaurant Waiter

Education

Bachelor of Commerce - Commercial And Advertising Art

Skills

Accomplishments

Timeline

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