Shingoth Adeim
Peoria,AZ
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
State Farm
04.2024 - Current
- Participated in ongoing training programs to stay up-to-date on industry trends, regulatory changes, and best practices for bodily injury claims handling.
- Interviewed relevant parties to determine claim denial or settlement.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Implemented strategies to minimize litigation risks, collaborating closely with defense attorneys when necessary.
- Maximized subrogation recoveries by thoroughly reviewing accident facts and aggressively pursuing responsible parties when appropriate.
- Achieved high levels of customer satisfaction through empathetic listening skills, clear communication style, and prompt attention to concerns expressed by claimants or their representatives.
- Streamlined processes within the department by identifying inefficiencies in workflow procedures and suggesting improvements.
Claim Adjuster
State Farm
03.2023 - 04.2024
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Remain updated on insurance industry protocols and policy changes to ensure proper fulfillment of all insurance claims
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve.
- Recognize recovery opportunities regarding total loss and salvage, as well as subrogation.
Retail Supervisor
Bealls Outlet
05.2022 - 05.2023
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Entered and priced inventory to assist with efficient restocking.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Successfully drove new product lines to increase annual profits by 5%.
- Increased Customer satisfactory by 25
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Quality Control/Quality Assurance Lead
Iris USA
04.2021 - 08.2022
- Identified potential product risks and developed plans to mitigate or eliminate hazards.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Identified needed test resources and worked within budget restrictions to coordinate procurement.
- Updated training database to help resolve common issues.
- Used SQL to validate test results and recommend corrective actions.
- Analyzed quality threshold metrics to compile QMS reports.
- Established metrics, applied industry best practices and developed new tools and processes.
- Developed and trained 6 team members
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
Customer Service Representative
Iris USA
06.2019 - 04.2021
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Decreased 100% of return backlogs.
- Collaborated with brick and mortar team to drive down return and replacement fees.
- Created new customer return policies and tracking system's create easier flow of transactions.
- Reported to sales team monthly cost and reductions.
- Reduced monthly cost by 27.3%
Quality Control Inspector
Iris USA
01.2017 - 06.2019
- Monitored product quality at all stages of production process.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Decreased Discrepancies by 45% by following standard operating procedures for inspections and tests.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
Education
Bachelor of Arts - Accounting And Finance
Northern Arizona University
Flagstaff, AZ05.2026
CCL Business -
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2020
Associate of Arts - Business Administration And Management
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2020
Skills
- Compliance Requirements
- Operational Efficiency
- Customer Service Management
- Time Management
- Computer Proficiency
- Adaptable to Changing Demands
- Team Leader
- Detailed oriented
- Interpersonal and communication
- Risk Management
Certification
- Licensed Claim Adjuster-all licensing required states.
Timeline
Bodily Injury Claims Adjuster
State Farm
04.2024 - Current
Claim Adjuster
State Farm
03.2023 - 04.2024
Retail Supervisor
Bealls Outlet
05.2022 - 05.2023
Quality Control/Quality Assurance Lead
Iris USA
04.2021 - 08.2022
Customer Service Representative
Iris USA
06.2019 - 04.2021
Quality Control Inspector
Iris USA
01.2017 - 06.2019
Bachelor of Arts - Accounting And Finance
Northern Arizona University
CCL Business -
Maricopa Community Colleges - Phoenix College
Associate of Arts - Business Administration And Management
Maricopa Community Colleges - Phoenix College
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