Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHINI LATCHIMEENIA

SHINI LATCHIMEENIA

Baraboo

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in tourism industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Arcade Attendant

Family Entertainment Group
03.2023 - 11.2023
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Improved revenue by promoting special deals and packages to customers during peak hours.
  • Assisted in the troubleshooting and repair of malfunctioning arcade machines for seamless gaming experiences.
  • Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
  • Conducted regular inspections of arcade equipment, identifying potential maintenance needs before they became critical issues.
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.

Receptionist & Guest Relations

Produit Alimentaire Italien
12.2018 - 08.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Education

Diploma - Tourism Management

Ecole Hoteliere Sir Gaetan Duval
Mauritius
09.2022

Skills

  • Up-selling abilities
  • Sales techniques
  • Organizational skills
  • Interpersonal skills
  • Stress management
  • Customer service excellence
  • Product knowledge

Languages

French
Native or Bilingual
English
Native or Bilingual
German
Elementary

Timeline

Arcade Attendant

Family Entertainment Group
03.2023 - 11.2023

Receptionist & Guest Relations

Produit Alimentaire Italien
12.2018 - 08.2019

Diploma - Tourism Management

Ecole Hoteliere Sir Gaetan Duval

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SHINI LATCHIMEENIA