Mobility Technician
Shi'Nice Lawson
Atlas Mobility
11
years of professional experience
Customer service professional with 10 years of experience across hospitality, healthcare, and retail. Resolve customer complaints, improve service quality, and support team performance through leadership and training. Skilled in Google Docs for data analysis and warehouse management to drive customer satisfaction.
Work History
Mobility Technician
1 Year 8 Months- Facilitated patient movement and rehabilitation using sit-to-stand and FDR equipment, resulting in improved mobility outcomes.
- Supported direct patient care by assisting with walking, sitting, standing, bed-to-chair transfers, vehicle discharges, and emergency fall responses.
- Coordinated safe patient mobility support for walking, sitting, standing, transfers, vehicle discharges, and fall responses.
- Used safe patient handling equipment, total lifts, and mobility devices to assist with patient movement goals and rehabilitation.
- Enhanced patient mobility and rehabilitation support by effectively utilizing sit-to-stand equipment and FDR equipment.
- Enhanced patient safety by utilizing total lifts and mobility devices for secure handling and repositioning.
- Worked with physical therapists and occupational therapists to follow individualized mobility care plans.
- Advanced coordinated care by following individualized mobility plans with physical therapists and occupational therapists.
- Recorded patient progress and care activities in electronic health record system.
Travel Agent
2 Years 8 Months- Collaborated with clients to identify needs and advised on optimal destinations, transportation modes, travel dates, costs, and accommodations, enhancing overall travel experience
- Ensuring a high level of customer satisfaction by providing personalized recommendations and excellent customer service
- Planning and selling transportation, accommodations, insurance and other travel services
- Cultivated and maintained relationships with travel suppliers, including airlines, hotels, and tour operators, ensuring quality service and competitive offerings for clients
- Negotiated and secured exclusive deals and discounts with travel suppliers, providing clients with cost-effective travel solutions
- Maintaining up-to-date knowledge of travel trends, destinations, and industry regulations
- Developing and maintaining a network of trusted suppliers and vendors to ensure the best pricing and availability for travel services
Assistant Manager
1 Year 4 Months- Develop and implement strategies to increase store sales and improve customer satisfaction
- Analyzed sales data and trends, identifying actionable opportunities for sales growth
- Managed inventory levels, ensuring optimal product availability and reducing stockouts
- Created employee schedules to align staffing levels with peak store traffic
- Managed cash register operations to ensure financial accuracy
- Conducted training sessions for new hires, improving team competency and service quality
- Supervise and train employees on store procedures and policies, ensuring compliance with company guidelines and standards
Victoria Secret Sales Associate
5 Months- Guided customers in selecting perfect lingerie through personalized recommendations based on preferences and needs.
- Guided customers in selecting perfect lingerie and accessories for special occasions like weddings, anniversaries, and birthdays.
- Provided personalized styling suggestions to customers based on their preferences and body type.
- Assisted customers with inquiries and product selection to enhance shopping experience
- Designed and arranged visually appealing displays to showcase lingerie products and enhance customer attraction.
- Coordinated and hosted in-store events to promote new lingerie collections and foster customer engagement.
- Restocked merchandise on shelves to ensure product availability for customers. on shelves to maintain product availability and meet customer demand
Packer
1 Year- Packed automotive components for Kwangjin America shipping and storage.
- Inspected parts for defects, ensuring quality before boxing and palletizing.
- Labeled cartons with part numbers and production codes.
- Prepared pallets for warehouse transfer and outbound loading.
- Organized finished goods by order and destination, optimizing retrieval process.
- Separated damaged materials and reported issues to supervisors, maintaining quality standards.
- Maintained cleanliness and organization in work area to ensure efficient production flow.
- Arranged items on pallets according to size and weight.
Cashier
7 Months- Processed cash, check, and credit transactions accurately, ensuring smooth and efficient transactions
- Processed returns and exchanges at customer service desk, enhancing customer satisfaction
- Resolved customer complaints promptly, improving overall shopping experience
- Provided accurate information to address customer inquiries, enhancing customer satisfaction
- Welcomed customers as they entered the store to foster a friendly environment
- Conducted cash drawer counts at shift start and end, ensuring transaction accuracy
- Executed opening and closing procedures for the store and restaurant to ensure smooth operations
- Stocked merchandise
Customer Service
7 Months- Managed customer phone inquiries, ensuring timely and accurate responses
- Resolved customer concerns promptly, strengthening loyalty and retention
- Delivered professional assistance to customers, improving overall satisfaction
- Supplied comprehensive product information during inquiries, aiding informed purchasing decisions.
- Executed cashier duties with accuracy and efficiency.
- Performed data entry for orders
Crew Member
7 Months- Engaged customers to create a welcoming shopping experience, increasing overall satisfaction
- Delivered friendly service, ensuring positive interactions during transactions to foster repeat business
- Provided exceptional customer care, resolving inquiries and issues to enhance customer loyalty
- Monitored inventory levels of food supplies for restocking
- Worked in a fast paced environment
- Received and routed phone orders
- Fostered positive relationships with coworkers to promote teamwork and collaboration
Education
High school or equivalent
Insight school of Michigan (online)
Skills
Patient mobility coordination
Patient care planning
Vendor relationship management
Customer service
Customer engagement
Patient support coordination
Patient record management
Mobility equipment handling
Assistive device preparation
Patient assistance
Safety protocol adherence
Nutritional support coordination
Problem solving
Attention to detail
Time management
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Mobility Technician
Atlas Mobility
02.2025 - 10.2026Read More
Assistant Manager
Family Dollar
08.2022 - 12.2023Read More
Travel Agent
Archer Travel Group
04.2022 - 12.2024Read More
Victoria Secret Sales Associate
Victoria's Secret
10.2021 - 03.2022Read More
Packer
Kwangjin America
06.2019 - 06.2020Read More
Cashier
Little Caesars
06.2015 - 01.2016Read More
Customer Service
Little Caesars
06.2015 - 01.2016Read More
Crew Member
Little Caesars
06.2015 - 01.2016Read More
Insight School Of Michigan
High school or equivalent
Read More