SHINIQUA HAMILTON
Brooklyn
Summary
Passionate and devoted individual seeking a career in child education and customer service. Adept at creating and maintaining environments that encourage children’s physical, intellectual, social, and emotional development in alignment with curriculum objectives. Customer-oriented professional with the ability to implement customer-facing procedures and processes to drive retention and expand the customer base.
Experienced in welcoming families, coordinating group activities, maintaining accurate records, and supporting organized program operations in fast-paced environments.
Overview
15
15
years of professional experience
4043
4043
years of post-secondary education
Work History
Lead Teacher
Live Laugh & Learn Daycare
Brooklyn
03.2024 - Current
- Developed engaging lesson plans for diverse age groups and learning styles.
- Supervised classroom activities to ensure a safe and nurturing environment.
- Collaborated with parents to discuss children's progress and development needs.
- Trained and mentored new teachers in classroom management techniques.
- Worked with teachers to design interactive lessons and increase student success.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Involved parents in student learning to increase family interaction and student support.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Researched books and supplemental materials to use with lesson plans.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Led students through safety procedures for active shooter and fire drills.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Supervised students throughout day, both in classroom and outside during breaks.
DAYCARE ASSISTANT
Live Laugh & Learn Family Daycare
03.2022 - Current
- Supervise students in class, during playtime or recess, lunch hour, and at special events such as field trips and provide personal aid and care when necessary.
- Review learning material with individuals or groups of students to reinforce lessons delivered by lead teachers.
- Assist teacher in maintaining strict compliance with school and classroom rules and teaching students appropriate behavior and social and emotional skills.
- Manage records, including attendance, test, assignment and exam grades, and student progress notes.
- Collaborated with the teacher to prepare lessons by assembling learning materials and equipment.
CREDIT ANALYST/QUALITY CONTROL/CREDIT ANALYST ASSISTANT MANAGER
Credit Bullies LLC
02.2019 - 02.2022
- Reviewed credit applications and performed credit checks to assess risks and determine eligibility.
- Prepared applications for new or increased limits or new approvals and processed credit applications.
- Assisted manager in coordinating the operations of credit analysts, approved credit extension requests and ensured all transactions adhered to stipulated regulations.
- Handled more complex accounts and leveraged customer service skills to manage discrepancies and practical credit issues.
- Credit Company
PROGRAM MANAGER/WRITER/ INSTRUCTOR
Branch Army
03.2014 - 03.2020
- Coordinated the training, administration and professional development of 9 instructors/writers and one civilian to drive joint training operations annually for over 35 Initial Military Training soldiers, Marines, and Sailors.
- Spearheaded Critical task Training, consisting of 6 separate modules in 24 training labs and ensured adequate education to enable students to perform daily duties.
- Maintained mission readiness for tactical equipment in 4 geographical locations, valued at over $15,000, thus achieving zero loss in operations.
- Orchestrated training exercises 10 times a year; developed training schedules; delivered lessons on job-related topics, ensuring compliance with evaluation and safety standards, and achieving training objectives.
- Exceptional communication skills in interfacing with children and parents to discuss child behavior, learning needs and social skills.
- Outstanding interpersonal skills proven through the ability to collaborate with parents, school management and other stakeholders to design strategies to improve assimilation, growth of emotional and social skills, and ultimately achieve knowledge acquisition.
- Ability to develop, implement and coordinate play-based learning activities for infants and toddlers to facilitate interest in education and foster positive development and cognitive growth.
- Excellent classroom management skills in providing conflict resolution and fostering a collaborative environment conducive to learning while ensuring safety.
- Proficient in managing records, such as progress statements, anecdotal records, accident reports, attendance records, and overall grades.
- Skilled in interfacing with customers, responding to inquiries, identifying needs and proffering adequate information to influence final decisions, resolve or escalate conflicts, and conduct follow-ups to retrieve feedback and request referrals.
- Capable of working on multiple projects simultaneously with minimal supervision, managing tight deadlines, and functioning productively under pressure.
- Various Global Locations
- Designed and implemented contingency and lesson plans, study guides, tests, and exams within stipulated guidelines and supervised a complete revision of courses to improve the curriculum.
- Developed and managed a tracking system for maintenance lesson plans to maintain training accuracy and reduce overdue reviews.
PROJECT/PROCESS IMPROVEMENT MANAGER
Post W Deployment
04.2014 - 05.2015
- Directed the acquisition of subsistence and nonfood products for an annual $15 billion sales.
- Designed and shaped the TWI program to bolster and ensure strength for future participants and guarantee a more meaningful experience for the representatives.
- Analyzed products and ordering schedules to create menus for unique events and functions, managed food cost controls, ordered products and ensured 100% inventory accountability.
- Developed innovative strategies to restructure the organization's production flow by researching ways to enhance service delivery and reduce overtime labor.
- Enforced quality control measures, defined production parameters, and maintained sanitation and timelines following the department standards and regulations.
- Assisted the facility manager in developing personnel flow schedules according to production levels, eliminating overtime in the facility.
- Thailand/Japan/Korea/Philippines
SALES ASSOCIATE
Target
02.2011 - 11.2012
- Interfaced with customers, responded to inquiries, identified needs and proffered suitable recommendations to influence decisions.
- Assisted customers in locating merchandise, placing orders when necessary, and facilitating upsells and cross-sells.
- Introduced promotions and new products to customers, conducted follow-ups and requested referrals.
- Oversaw all financial transactions; operated cash register; handled cash payments; processed credit cards; facilitated returns, exchanges and refunds.
Education
Associate of Applied Science - Early Childhood Education
Fayetteville Technical Community College
Fayetteville, NC 04.2022 - 04.2026
Birth to Kindergarten Degree Program -
Fayetteville State University
High School Diploma -
High School for Medical Professions
Brooklyn, NYSkills
- Interactive Learning
- Play-Based Learning
- Relationship Building
- Curriculum Development
- Lesson Plans
- Childcare
- Classroom Management
- Progress Notes
- Performance Evaluation
- First Aid
- Customer Loyalty
- Outbound Calls
- Data Management
- Conflict Resolution
- Customer Relationship Management
- Team building
- Activity planning
- Training and mentoring
- Student records management
- Parent-teacher collaboration
- Family engagement
- Multi-task management
Languages
English
Specialized Training
- Global Combat Supply System
- Property Accountability
- Strategic Logistician Internship Program Continuous Process
- Basic Instructor Course
- Tracking Operator's Training
- Contracting Officers Representatives' Food Service Certification Course
- Operational Contract Support Course
- Combat Lifesaver Course
Notable Awards
- Three-time recipient of the Army Achievement Medal
- Good Conduct Medal
- One-time recipient of the Army Commendation Medal
Timeline
Lead Teacher
Live Laugh & Learn Daycare
03.2024 - Current
Associate of Applied Science - Early Childhood Education
Fayetteville Technical Community College
04.2022 - 04.2026
DAYCARE ASSISTANT
Live Laugh & Learn Family Daycare
03.2022 - Current
CREDIT ANALYST/QUALITY CONTROL/CREDIT ANALYST ASSISTANT MANAGER
Credit Bullies LLC
02.2019 - 02.2022
PROJECT/PROCESS IMPROVEMENT MANAGER
Post W Deployment
04.2014 - 05.2015
PROGRAM MANAGER/WRITER/ INSTRUCTOR
Branch Army
03.2014 - 03.2020
SALES ASSOCIATE
Target
02.2011 - 11.2012
Birth to Kindergarten Degree Program -
Fayetteville State University
High School Diploma -
High School for Medical Professions