SHINIQUE ALEXANDER
San Bernardino,California
Summary
Experienced Representative specializing in customer service and account management. Proven track record in relationship building, problem-solving, and effective communication. Achievements include enhanced client relationships, revenue growth, and successful conflict resolution.
Overview
1
1
year of professional experience
Work History
Customer Happiness Representative
Naked Wines
Remote
08.2024 - Current
- Served as primary contact for Naked Wines customers, addressing inquiries and concerns promptly.
- Assisted customers with order placement, product recommendations, and issue resolution.
- Actively listened to customer feedback, offering appropriate solutions while maintaining empathy.
- Maintained detailed customer records, including order history and preferences.
- Collaborated with internal teams to resolve complex customer issues efficiently.
- Stayed informed on Naked Wines' products, promotions, and policies to provide accurate information.
- Identified process improvement opportunities and provided feedback to enhance customer service operations.
Intake Customer Service Representative
Cigna Evicore
Remote
- Displayed professional and courteous service skills to customers
- Claim Experience
- Experience using multiple systems and platforms
- Knowledge and understanding of Microsoft office and excel
- Data entry skills that are accurate, complete, and timely
- Capable of being a Customer Advocate
- Taking incoming phone calls, sending and responding to email
- Efficiently provides complete documentation of activities and cost savings calculations per established production standards and operational objectives
- Ability to work within a matrix environment with multiple partners.
Billing & Claims Representative
Selectcom Products Inc.
Remote
- Delivered exceptional service to diverse clientele, addressing inquiries and resolving complaints efficiently.
- Researched billing issues to ensure accuracy in invoicing and resolved discrepancies.
- Issued credit memos for billing discrepancies while maintaining records of customer interactions.
- Supported supervisor with expedited claims processing for timely resolutions.
- Assisted customers with billing payments to enhance satisfaction.
- Provided technical support to existing customers in accordance with company standards.
- Prepared summary sheets and manual invoices as required, ensuring documentation accuracy.
- Recorded customer interaction details, including complaints and resolutions implemented.
Manager/Head Bartender
Amarachi Restaurant
- Resolved all customer service issues to enhance guest satisfaction.
- Processed cash, credit card, and voucher payments accurately and efficiently.
- Delivered responsible food and beverage service while ensuring quality standards.
- Maintained comprehensive knowledge of bar and menu items to make informed recommendations.
- Constructed weekly schedules for staff to optimize coverage and productivity.
- Conducted interviews and hired prospective candidates to strengthen team performance.
Manager/Head Bartender
Trendz Night Lounge - Office
- Managed opening and closing of establishment to ensure smooth operations.
- Recruited, trained, and motivated staff to enhance team performance.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored cleanliness and hygiene of bar area to meet health standards.
- Promoted compliance with fire, health, safety, and hygiene regulations.
- Oversaw accurate cash-up procedures and completed necessary paperwork.
- Ensured adherence to cash management and stock control procedures.
- Monitored and ordered supplies to maintain operational efficiency.
Receptionist
Central Booking
- Efficiently redirected calls to appropriate departments for prompt assistance.
- Maintained organized filing system to enhance office productivity.
- Ensured overall office cleanliness and functionality through regular maintenance.
Education
Master of Science - PSYCHOLOGY
Pace University
Pleasantville, NYBACHELOR OF SCIENCE - PSYCHOLOGY
Pace University
Pleasantville, NYAssociate of Arts - Criminal Justice
BMCC
New York, NYHIGH SCHOOL DIPLOMA -
MLK Jr. High School
New YorkSkills
Professional phone etiquette, punctuality, critical thinking, articulate communication, administrative support, customer service orientation, social media proficiency, pressure management, positive demeanor, customer relationship management, data entry accuracy, billing resolution, order processing, employee training, organizational skills
Timeline
Customer Happiness Representative
Naked Wines
08.2024 - Current
Intake Customer Service Representative
Cigna Evicore
Billing & Claims Representative
Selectcom Products Inc.
Manager/Head Bartender
Amarachi Restaurant
Manager/Head Bartender
Trendz Night Lounge - Office
Receptionist
Central Booking
Master of Science - PSYCHOLOGY
Pace University
BACHELOR OF SCIENCE - PSYCHOLOGY
Pace University
Associate of Arts - Criminal Justice
BMCC
HIGH SCHOOL DIPLOMA -
MLK Jr. High School
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