Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

SHINIQUE ALEXANDER

San Bernardino,CA
SHINIQUE ALEXANDER

Summary

Secure a position as a team player in a people-oriented organization where I can maximize my customer service experience to achieve corporate goals in a challenging environment.

A Customer Service professional experienced in offering exceptional service to customers in a fast-paced work environment. Serves as the primary point of contact for both in-house, external phone and website queries. Successful in solving customer grievances with solid communication and interpersonal skills. Cash handling experience and proven ability to meet deadlines with excellent problem-solving skills.

Overview

20
years of professional experience

Work History

Cigna Evicore

Intake Customer Service Representative
01.2021 - 07.2023

Job overview

  • Displayed professional and courteous service skills to customers
  • Claim Experience
  • Experience using multiple systems and platforms
  • Knowledge and understanding of Microsoft office and excel
  • Data entry skills that are accurate, complete, and timely
  • Capable of being a Customer Advocate
  • Taking incoming phone calls, sending and responding to email
  • Efficiently provides complete documentation of activities and cost savings calculations per established production standards and operational objectives
  • Ability to work within a matrix environment with multiple partners.

Selectcom Products Inc.

Billing & Claims Representative
01.2015 - 01.2021

Job overview

  • Displayed professional and courteous service skills to customers
  • Locate Misplaced Payments
  • Handle invoice billing complaints and discrepancies, issuing credit memos when necessary
  • Answer customer questions and solved problems according to company standardized procedures
  • Supported supervisor in handling claims that needed to be expedited
  • Researched and resolved billing issues efficiently
  • Prepared summary sheets and manual invoicing whenever necessary
  • Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken
  • Responsible for filling for the expenses accrued on each claim
  • Delivered superior level of service to a diverse clientele
  • Assisted customers with billing payments
  • Provide technical support to existing customers.

Amarachi Restaurant

Assistant Manager / Head Bartender
01.2015

Job overview

  • Resolve all customer service issues
  • Processed cash, credit card and voucher payments
  • Delivered quality food and beverage service to guests in a responsible manner
  • Maintained full knowledge of bar and menu items and made recommendations
  • Construct scheduling for workers weekly
  • Interviewing / hiring prospective candidates for employment.

Trendz Night Lounge

Office Manager/ Head Bartender
01.2013 - 01.2015

Job overview

  • Opened and closed establishment
  • Recruiting, training and motivating staff
  • Dealing with difficult customers
  • Resolve customer complaints promptly
  • Monitor cleanliness and hygiene of bar area
  • Promote and practice compliance with fire, health, safety and hygiene standards and regulations
  • Oversee accurate cash-up procedures and ensure necessary paperwork is complete
  • Ensure adherence to cash management procedures
  • Ensure adherence to stock control procedures
  • Monitor and order supplies.

New York City Housing Authority

Administrative Assistant law department/ Foil unit
01.2012 - 01.2015

Job overview

  • Directed and coordinated law office activity, including delivery of subpoenas
  • Assisted up to 3 lawyers at a time
  • Produced legal documents, including Requests and Subpoenas
  • Assisted attorneys with reviewing and organizing
  • Dictated all weekly and bi-weekly calendar meetings
  • Pre-screened and interviewed legal assistant candidates
  • Acted as first point of contact for all client.

Pat John & Friends

Personal Assistant
01.2010 - 01.2012

Job overview

  • Organizing and attending meetings; sometimes taking minutes and ensuring the manager is well-prepared for meetings
  • Replying to email, faxes and post
  • Booking travel arrangements and accommodation when necessary
  • Assisting with projects by researching or writing reports
  • Organizing and maintaining office systems
  • Standing in for their manager in absence
  • Screening phone calls and dealing with inquiries where appropriate.

Southern Wine & Spirits

Receptionist/Clerk
01.2009 - 01.2010

Job overview

  • Maintained stock replenishment & contacting suppliers as needed
  • Managed levels of inventory of product lines to meet demand
  • Delivered exceptional level of customer service
  • Maintained work area so that it was always presentable
  • Managed quality rotation and product quality
  • Supplied customer assistance when necessary with price checks and selection
  • Operated as manager during her absence
  • Ability to effectively maintain inventory track receipts and deal with discrepancies
  • Fast Knowledge of applicable liquor and store rules polices laws regulations and procedures
  • Familiar with the practices and principles of purchasing goods and services
  • Received inspected and properly stored deliveries.

Census Bureau

Census Clerk
01.2009 - 01.2009

Job overview

  • Performed a variety of office duties that supported the field activities
  • Answering applicant calls and schedule tests
  • Supporting the Recruiting Assistants
  • Processing employee payroll, personnel actions and various computer related duties
  • Providing administrative support to field staff.

New York City Housing Authority Boulevard Community Center

Child Care Assistant
01.2005 - 01.2009

Job overview

  • Supervise and monitor the safety of children in my care
  • Prepare meals and organize mealtimes and snacks for children
  • Help children keep good hygiene
  • Change the diapers of infants and toddlers
  • Organize activities so that children can learn about the world and explore interests
  • Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
  • Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents
  • Keep records of children's progress, routines, and interest.

Brooklyn Central Booking

Receptionist
01.2004 - 01.2005

Job overview

  • Answered and quickly redirected calls
  • Filing papers
  • Maintaining Office.

Education

Pace University
New York, NY

Master of Science from PSYCHOLOGY
05.2024

University Overview

Pace University
Pleasantville, NY

Bachelor of Science from PSYCHOLOGY
01.2012

University Overview

Baruch College New York
New York, NY

Associate of Arts
01.2008

University Overview

Martin Luther King, Jr. High School
New York, NY

High School Diploma
01.2004

University Overview

Skills

  • Professional phone etiquette
  • Point of Sale (POS) knowledge
  • Punctual
  • Excellent communication skills
  • Project planning
  • Inventory management
  • Critical thinker
  • Articulate and well-spoken
  • Administrative support specialist
  • Math skills
  • Customer service-oriented
  • Cash register operation
  • Social media knowledge
  • Appointment setting
  • Works well under pressure
  • Pleasant demeanor

Timeline

Intake Customer Service Representative
Cigna Evicore
01.2021 - 07.2023
Billing & Claims Representative
Selectcom Products Inc.
01.2015 - 01.2021
Assistant Manager / Head Bartender
Amarachi Restaurant
01.2015
Office Manager/ Head Bartender
Trendz Night Lounge
01.2013 - 01.2015
Administrative Assistant law department/ Foil unit
New York City Housing Authority
01.2012 - 01.2015
Personal Assistant
Pat John & Friends
01.2010 - 01.2012
Receptionist/Clerk
Southern Wine & Spirits
01.2009 - 01.2010
Census Clerk
Census Bureau
01.2009 - 01.2009
Child Care Assistant
New York City Housing Authority Boulevard Community Center
01.2005 - 01.2009
Receptionist
Brooklyn Central Booking
01.2004 - 01.2005
Pace University
Master of Science from PSYCHOLOGY
Pace University
Bachelor of Science from PSYCHOLOGY
Baruch College New York
Associate of Arts
Martin Luther King, Jr. High School
High School Diploma
SHINIQUE ALEXANDER