Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shinisha Thorpe

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Customer Service Coordinator

Teleperformance USA
04.2022 - Current
  • Customer Experience data sources including: voice of the customer survey results, speech analytics, customer feedback/complaint database, customer live chat and messaging, chatbots, social media, contact center key metrics (emails, inbound calls, response time, etc)
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Foster partnerships with GMF Customer Experience departments to understand operational procedures and strategies

Account Representative

AT&T
03.2018 - 02.2022
  • Account management
  • Knowledgeable in [System]
  • Telemarketing expertise
  • Professional telephone demeanor
  • Ability to successfully accomplish all account configuration and maintenance activities in BITS
  • Accurately and thoroughly research and respond to all billing/invoice inquiries and information delivery to merchants and contractors
  • Accurately identify and resolve billing/product disputes
  • Problem resolution and escalation
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.

Administrative Assistant/ SalesRepresentative

Five Star Chevrolet Buick Gmc Cadillac
09.2015 - 03.2018
  • Oversaw receptionist area, including greeting, Education visitors and responding to telephone and in person requests for information
  • Coordinated inventory orders, office supplies, and travel arrangements for production staff
  • Logged phone messages into the computer system and email to staff
  • Filed and backed up all paperwork in the appropriate files for the contracts.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Education

No Degree - Information Technology

University of Phoenix
Tempe, AZ
08.2023

GED -

Northside High School
Warner Robins, GA
02.2018

Skills

  • Encouraging manager and analytical problem-solver with talents for team building, leading and
  • Motivating, as well as excellent customer relations aptitude and relationship-building skills
  • Proficient in using independent decision-making skills and sound judgment to positively impact company success
  • Dedicated to applying training, monitoring and morale-building abilities to enhance employee
  • Engagement and boost performance
  • Service Agent
  • Clerical Support
  • Account Management
  • Staff Management
  • Maintain thorough understanding of relevant

Timeline

Customer Service Coordinator

Teleperformance USA
04.2022 - Current

Account Representative

AT&T
03.2018 - 02.2022

Administrative Assistant/ SalesRepresentative

Five Star Chevrolet Buick Gmc Cadillac
09.2015 - 03.2018

No Degree - Information Technology

University of Phoenix

GED -

Northside High School

Similar Profiles

CREATE PROFILE
Shinisha Thorpe