Shinoob Moidu

• Built and managed strategic relationships with key vendors and suppliers in the eCommerce space.
• Managed key accounts including Talabat, Snoonu, Ninja, and Rafeeq for their fresh produce categories, ensuring seamless onboarding, inventory coordination, and operational efficiency for their grocery delivery platforms
• Oversaw the entire category lifecycle, from onboarding new products to optimizing listings and ensuring inventory accuracy.
• Negotiated supplier and vendor contracts, and managed pricing strategies to maximize margins and maintain competitiveness.
• Conducted regular performance analysis of product categories, implementing strategies that led to a measurable increase in online revenue.
• Worked cross-functionally with marketing, logistics, and IT departments to ensure a seamless shopping experience for end-users.

• Managed high-value enterprise accounts, acting as the key point of contact to ensure client satisfaction and retention.
• Identified upselling opportunities and negotiated contracts, exceeding revenue and sales targets.
• Designed tailored account strategies to solve client challenges and worked with internal teams for solution implementation.

• Created lead generation pipelines and closed sales deals to expand the company’s market footprint.
• Conducted competitive analysis and adjusted product offerings to respond to market gaps
• Developed go-to-market strategies for new product lines and managed relationships with retail and distribution network

• Generated leads through client engagement while offering technical consultations and post-sales support to drive business growth
• Conducted product demonstrations and pre-sales assistance to align client needs with available IT solutions.
• Built and maintained client relationships while delivering pre-sales consultations.

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• Sourced CASA accounts, provided customer support, and maintained Customer Account
• Cross-sold insurance, investment, and trading products.
• Ensured high levels of customer satisfaction and account retention.
• Achieved monthly acquisition and product penetration targets.