Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SHINTAE REED

SHINTAE REED

Springfield,IL

Summary

Highly motivated and adaptable professional with a strong focus on effective communication, interpersonal relationships, and organizational abilities. Demonstrated reliability and strong work ethic, ensuring efficient task completion. Skilled in rapidly adapting to new tasks and environments, while maintaining a service-oriented approach. Possesses excellent multitasking capabilities, along with project supervision and informed decision-making.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Lighthouse Autism Center
04.2024 - 02.2025
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
  • Led group sessions focused on social skill-building, promoting peer interaction and cooperation among clients.

Program Coordinator

Illinois Assistive Technology Program
06.2022 - 02.2024
  • Kept team members up-to-date with relevant project information
  • Identified and implemented program improvements to enhance performance
  • Managed communications through media relations and social media
  • Addressed and resolved client or customer inquiries to foster superior standards of service
  • Built positive relationships with clients and families
  • Communicated with clients, co-workers, and community members to track service activity
  • Screened incoming telephone calls, routing to appropriate personnel
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Searched for information in company databases or online to answer questions or resolve problems
  • Used Microsoft Office Suite to create and revise documents and presentations
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Adapted communication techniques based on individual's abilities when interacting with service users
  • Collaborated with interdisciplinary teams including occupational therapists, speech language pathologists, educators, to determine appropriate assistive technology solutions
  • Developed and maintained relationships with vendors, colleagues, and clients to ensure quality service delivery
  • Handled customer complaints and escalated issues according to procedures
  • Maintained detailed records of customer interactions and transactions with accurate documentation

Administrative Assistant

Illinois Assistive Technology Program
07.2021 - 06.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Contributed to policy updates, researching regulations to ensure company compliance.

Manager

Wendy's
12.2016 - 05.2021
  • Supervised a staff of eight or more in daily operations.
  • Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
  • Improved operational planning and business frameworks to enhance resource utilization, and reduce waste.
  • Oversaw store opening and closing, including reconciling cash drawers, and making bank deposits.
  • Supervised and trained four or more customer service team members to provide exceptional service throughout the entire experience.
  • Recorded inventory sales into the organization's weekly income report.
  • Supervised, developed, and delegated tasks to employees.
  • Worked in cooperation with front and back-of-house staff to ensure smooth operations.
  • Adhered to all food safety regulations.
  • Coordinated promotion of special menu items, motivating wait staff to increase sales of new specials and bundles.
  • Handled escalated customer complaints to provide full resolutions, and promote loyalty.
  • Greeted and interacted positively with customers, promoting specials, and providing information on key product offerings.
  • Having the ability to keep calm under pressure, maintaining the best standards of service.

Education

Bachelor of Science (B.S.) - Psychology in Applied Behavior Analysis

Purdue University Global
West Lafayette, IN
05.2029

Skills

  • Time management
  • Complex problem-solving
  • Multitasking and organization
  • Heavy lifting
  • Strong ethics
  • Compassionate communication
  • Attentive to people
  • Office Administration
  • Collaboration with professionals
  • File organization
  • Database entry
  • Meticulous attention to detail
  • Internet research

Certification

  • CPR
  • AED

Timeline

Registered Behavior Technician

Lighthouse Autism Center
04.2024 - 02.2025

Program Coordinator

Illinois Assistive Technology Program
06.2022 - 02.2024

Administrative Assistant

Illinois Assistive Technology Program
07.2021 - 06.2022

Manager

Wendy's
12.2016 - 05.2021

Bachelor of Science (B.S.) - Psychology in Applied Behavior Analysis

Purdue University Global

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SHINTAE REED