Shinyah Battle
Brooklyn,NY
Summary
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Child Care Counselor
Abbotthouse
Brooklyn, NY
11.2023 - 09.2026
- Participated in professional development opportunities related to early childhood education.
- Maintained records of each child's progress throughout their time at the center.
- Resolved conflicts among students in a peaceful manner using problem-solving techniques.
- Transporting youth to court ,schools,trips,ect.
Patient Care Coordinator
ACI
Brooklyn, NY
04.2022 - 09.2023
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Processed patient intake information and updated medical records prior to treatment.
Youth Development Counselor
Good shepherd services
Brooklyn, NY
04.2022 - 07.2023
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Maintained safe and therapeutic environment by monitoring, supervising and engaging youth in daily routines and programming.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
Caregiver
Caring Professional Home Health
Queens, NY
07.2020 - 05.2022
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Documented patient status and reported changes in care needs.
- Checked patients' pulse, temperature and respiration.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Accompanied clients to doctors' offices or on other trips outside home.
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Transported individuals to medical appointments and assisted with errands.
Aircraft Cabin Cleaner
Airway Interline Services
Queens, NY
09.2019 - 07.2020
- Removed exterior exhaust stains and washed down aircraft's structural parts.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
- Removed trash and recyclables from aircraft interior.
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Inspected aircraft components and equipment for cracks, breaks and leaks.
- Vacuumed floors and cleaned aircraft's cockpit.
- Washed, disinfected and restocked lavatories to meet usage demands.
Fulfillment Associate
Amazon
Staten Island, NY
12.2018 - 11.2019
- Collected and distributed records between personnel and outside stakeholders.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Packaged items with appropriate materials to prevent damage during shipping.
- Located merchandise from shelves and storage areas to fill orders.
- Placed products on conveyors for final wrapping and shipment.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
- Sorted parcels according to delivery route.
- Scanned inbound and outbound packages to sort for destination.
Lead Cashier
JCPenney
Brooklyn, NY
10.2017 - 06.2018
- Helped with purchases and signed customers up for rewards program.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Made change on ash register, handling payments by cash, credit, debit and personal checks.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered customer questions and provided store information.
Head Cashier
Macy's
Brooklyn, NY
12.2016 - 09.2017
- Helped customers find specific products, answered questions and offered product advice.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Driver Helper
UPS
Queens, NY
10.2013 - 02.2014
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Used digital database to keep records of units and stock moved.
- Used scanners to track parcel information, condition or receipt.
Education
High School Diploma -
High School For Service And Learning At Erasmus
Brooklyn, NY06.2007
Skills
- Relationship Building
- PPE Usage
- ADL Assistance
- Community Integration
- Verbal and Written Communication
- HIPAA Compliance
- Flexible Schedule
- Child Development Knowledge
- Special Needs Experience
- First-Aid and CPR
- Child Supervision
Education and Training
true
Timeline
Child Care Counselor
Abbotthouse
11.2023 - 09.2026
Patient Care Coordinator
ACI
04.2022 - 09.2023
Youth Development Counselor
Good shepherd services
04.2022 - 07.2023
Caregiver
Caring Professional Home Health
07.2020 - 05.2022
Aircraft Cabin Cleaner
Airway Interline Services
09.2019 - 07.2020
Fulfillment Associate
Amazon
12.2018 - 11.2019
Lead Cashier
JCPenney
10.2017 - 06.2018
Head Cashier
Macy's
12.2016 - 09.2017
Driver Helper
UPS
10.2013 - 02.2014
High School Diploma -
High School For Service And Learning At Erasmus