Porscha Dillard
Darien,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Loyola Medicine
05.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Commercial Credit Card Analyst - Team Lead
JP Morgan Chase
02.2014 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with cross-functional teams to develop robust strategies against emerging fraud schemes.
- Demonstrated commitment to continuous learning by attending industry conferences, participating in professional associations, and staying abreast of emerging best practices in the field of fraud prevention and dispute resolution.
- Delivered timely and accurate reporting on fraud trends, dispute volumes, and associated financial impacts to senior management.
Clinic Manager/Patient Advocate
Illinois Back Institute
01.2014 - 01.2017
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Improved patient satisfaction through effective communication and compassionate care.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
Manager
Walgreens
01.2009 - 01.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Bachelor of Science -
Northern Illinois University
Dekalb, IL06.2011
High School Diploma -
Romeoville High School
01.2006
Skills
- Organization, the ability to multi-task, typing and working with Microsoft Office
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Medical Terminology
- Problem-Solving
- Strong empathy
- Team Leadership
- 50 WPM Typing Speed
References
References available upon request
Certification
- CNA - Certified Nurse Assistant
Timeline
Patient Access Representative
Loyola Medicine
05.2019 - Current
Commercial Credit Card Analyst - Team Lead
JP Morgan Chase
02.2014 - 04.2019
Clinic Manager/Patient Advocate
Illinois Back Institute
01.2014 - 01.2017
Manager
Walgreens
01.2009 - 01.2014
Bachelor of Science -
Northern Illinois University
High School Diploma -
Romeoville High School
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