Shiobhan Mcbee
Nashville,TN
Summary
Dynamic customer service professional with extensive experience at Tri-Star Energy LLC, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining high-quality standards and compliance with health and safety regulations, ensuring a safe and efficient environment.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Tri-Star Energy LLC
Nashville, TN
01.2025 - Current
- Resolved customer complaints in a professional manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Assisted customers with locating merchandise within the store.
Steward Supervisor
Aramark (River Bend Maximum Security Prison)
Nashville, TN
01.2025 - Current
- Performed basic maintenance tasks around the kitchen such as cleaning surfaces or replacing lightbulbs.
- Worked closely with chefs to ensure that quality standards were maintained throughout meal preparation processes.
- Supervised and managed a team of stewards, ensuring all duties were performed to the highest standards.
- Monitored stock levels in the kitchen, ordering new supplies as needed.
- Implemented cost-saving measures to reduce operational expenses where possible.
- Maintained records of inventory items used during each shift, including food costs and wastage amounts.
- Provided guidance and support to junior staff members when needed.
- Organized staff rotas and shifts, ensuring adequate coverage at all times.
- Developed strategies for improving efficiency within the kitchen environment.
- Attended regular training sessions to stay up-to-date with industry best practices.
- Trained new employees in proper food handling techniques, hygiene practices, and safety procedures.
- Created weekly schedules for staff members, ensuring adequate coverage during peak hours.
- Created weekly reports for management detailing staffing hours worked and any issues that arose during shifts.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Oversaw food preparation, production and presentation according to quality standards.
Customer Service Cashier
Tri-Star Energy LLC
Nashville, TN
01.2024 - Current
- Answered incoming phone calls from customers regarding product availability or store locations.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Resolved customer complaints in a professional manner.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Line Cook
M.L Rose
Nashville, TN
06.2023 - 09.2024
- Adhered to sanitation policies at all times when handling food products.
- Inspected equipment for cleanliness prior to use every shift.
- Maintained accurate records of daily production sheets including waste logs.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Set up and performed initial prep work for soups, sauces, and salads.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Cashier
MAPCO Mart
Nashville, TN
09.2023 - 01.2024
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
Shift Leader
Jacks Barbecue
Nashville, TN
01.2021 - 06.2023
- Resolved customer complaints promptly and professionally.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Evaluated employee performance, delivering individualized feedback and praise.
- Supervised and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Educated customers about offerings, promotions and pricing to boost sales.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Monitored employee performance and provided feedback for improvement.
- Monitored inventory levels and ordered supplies as needed.
Shift Leader
Little Caesars Pizza
Nashville, TN
08.2019 - 10.2021
- Resolved customer complaints promptly and professionally.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted in the development and implementation of new operational procedures.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Collaborated with management to set performance goals and evaluate progress.
Shift Leader
Churches Chicken
Nashville, TN
03.2020 - 09.2021
- Resolved customer complaints promptly and professionally.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed company's expenditures and developed financial models.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
High School Diploma -
Glencliff High School
Nashville, TN06-1997
Skills
- Cash handling
- Point of sale operation
- Payment processing
- Customer complaint resolution
- Inventory management
- Visual merchandising
- Effective communication
- Problem solving
- Account management
- Guest services
- Customer focus
- Cash register operation
- Quality assurance
- Cultural awareness
- Health and safety compliance
- Attention to detail
- Employee training
- Team leadership
- Sales transactions
Affiliations
- Very hard working
- Watching the games ( Team MOM)
Languages
English
Professional
Shiobhan
- Very enthusiastic individual who is determine to achieve success by all means.
- I am a team player who works well with others.
- Im dedicated to any organization that gives the opportunity to growth and build along with them.
References
References available upon request.
Timeline
Customer Service Cashier
Tri-Star Energy LLC
01.2025 - Current
Steward Supervisor
Aramark (River Bend Maximum Security Prison)
01.2025 - Current
Customer Service Cashier
Tri-Star Energy LLC
01.2024 - Current
Cashier
MAPCO Mart
09.2023 - 01.2024
Line Cook
M.L Rose
06.2023 - 09.2024
Shift Leader
Jacks Barbecue
01.2021 - 06.2023
Shift Leader
Churches Chicken
03.2020 - 09.2021
Shift Leader
Little Caesars Pizza
08.2019 - 10.2021
High School Diploma -
Glencliff High School
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