Shiona Krotzer
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Health and Safety Coordinator
Burnett Dairy
01.2025 - Current
- Conducted risk assessments to identify potential health and safety issues in the workplace.
- Collaborated with other departments to develop strategies for minimizing workplace injuries and illnesses.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
Personal Care Assistant
ACCRA
01.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Assisted patients with self-administered medications.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Planned activities to encourage movement, stretching, and strength building.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
Manufacturing Specialist
Nortech Systems
06.2020 - 10.2024
- Responded quickly to employee complaints related to unsafe working conditions.
- Provided ongoing training for employees on safety topics such as hazard identification, fire prevention, ergonomics.
- Audited internal processes related to health and safety regulations on a regular basis.
- Provided guidance on proper use of personal protective equipment.
- Reviewed job descriptions to identify potential hazards associated with each role.
- Conducted regular safety inspections of all work areas to ensure compliance with OSHA regulations.
- Investigated potential hazards and risks associated with new projects or activities.
- Trained staff on how to safely operate machinery and equipment.
- Assisted in developing emergency preparedness plans in case of a disaster or hazardous situation.
- Conducted risk assessments to identify potential health and safety issues in the workplace.
- Communicated regularly with management about any changes or updates to safety protocols.
- Collaborated with other departments to develop strategies for minimizing workplace injuries and illnesses.
- Created detailed reports on any accidents or incidents that occurred in the workplace.
- Developed, implemented and monitored safety policies and procedures for the company.
- Maintained records of all health and safety trainings conducted throughout the year.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Maintained and updated emergency response plans or procedures.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Adapted teaching methods according to the needs of individual learners or groups.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Provided feedback on employee performance based on observed results during training sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Resolved any issues raised by participants during the training session in a timely manner.
- Designed and developed training materials for new employees in the organization.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Created and offered additional materials to enhance training.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Lead
Nortech Systems Inc
03.2016 - 06.2020
- Delegated daily tasks to optimize team productivity and resource management.
- Monitored progress and enforced deadlines to ensure project completion.
- Fostered positive employee relationships through effective communication and coaching.
- Documented production levels and incidents to keep management informed of operations.
- Integrated process improvements to enhance workflow efficiency.
- Organized incoming work orders to streamline team processes and adapt to demands.
- Developed and monitored weekly schedules to align staffing with production goals.
- Implemented policies and procedures to boost retention rates and improve customer satisfaction.
Supervisor of Factory Operations
Heggies Pizza
03.2013 - 03.2016
- Examined final products for conformance with quality and design standards.
- Set up and tended equipment with machine operators to complete runs.
- Attended training sessions to improve machine operation skills.
- Sorted and packaged products to prepare for processing or shipment.
- Troubleshot equipment problems to repair or report diagnostics.
- Repaired and calibrated equipment and machinery to maintain functionality.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Trained, developed and counseled employees to develop high performing team.
Warehouse Manager
Everfresh Foods
08.2000 - 03.2013
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed warehouse system updates to increase productivity and reduce errors.
- Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
- Employed first-in first-out protocols to reduce waste.
Packer Operator
Everfresh Foods
05.1998 - 08.2000
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates and containers to prepare for shipping.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Operated hand trucks, pallet jacks and forklifts to move materials.
- Conducted product cycle counts and inputted corrections to warehouse inventory system.
- Cleared machine jams to reset malfunctions for production line.
- Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Maintained optimal production schedules by safely and quickly operating packaging machinery of various types and at various stages of production lines.
- Cleaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing.
- Assembled cartons and applied pads to crate to prepare for product packing.
- Secured finished packaged items for shipment by hand tying, sewing, gluing, stapling or attaching fasteners to boxes.
Education
GED -
Spring Lake Park Senior High School
Spring Lake Park, MN10.2007
Skills
- Continuous improvement
- Excellent communication skills
- Medical device products and services
- Safety policies
- Lockout and tagout procedures
- Personal protective equipment
- Accident investigation
- Occupational health
- Safety training
- First aid training
- Chemical handling
- Ergonomics evaluation
- Emergency preparedness
- Incident investigation
- Accident prevention
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Safety audits
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Safety program development
- Organizational skills
- Emergency response plans
- Teamwork skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- OSHA 30 Hour Outreach Training Program- General Industry
- WCMA TRAIN THE SAFETY TRAINER COURSE
Education and Training
other
Timeline
Health and Safety Coordinator
Burnett Dairy
01.2025 - Current
Personal Care Assistant
ACCRA
01.2021 - Current
Manufacturing Specialist
Nortech Systems
06.2020 - 10.2024
Lead
Nortech Systems Inc
03.2016 - 06.2020
Supervisor of Factory Operations
Heggies Pizza
03.2013 - 03.2016
Warehouse Manager
Everfresh Foods
08.2000 - 03.2013
Packer Operator
Everfresh Foods
05.1998 - 08.2000
GED -
Spring Lake Park Senior High School
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