Hi, I’m
Shiona Patchen
Redwood,NY
Summary
With a proven track record at Dollar General, I excel in team leadership and customer service, enhancing satisfaction rates and employee productivity. My expertise includes staff training, effective time management, and decision-making, significantly improving operational efficiency and service quality across various roles.
Overview
16
years of professional experience
Work History
Dollar General
Manager
11.2024 - 11.2025
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
The Ship
Housekeeping
03.2024 - 08.2024
Job overview
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Improved customer ratings by promptly addressing any guest concerns or complaints regarding housekeeping services.
- Established performance metrics for housekeeping staff, driving continuous improvement efforts throughout the department.
- Maintained a well-organized home environment for clients, overseeing housekeeping staff and property maintenance.
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
- Maintained an organized work environment through diligent housekeeping and inventory management practices.
Bonnie Castle Resort
Housekeeping
08.2018 - 02.2024
Job overview
- Maintained clean and safe living spaces for patients by performing light housekeeping duties regularly.
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for patients.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Coordinated housekeeping services to ensure timely room turnovers and maintain cleanliness standards throughout the property.
- Managed work schedules and task assignments for housekeeping personnel, ensuring optimal coverage and productivity.
Harbor Hotel
Dishwasher
03.2022 - 08.2022
Job overview
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
RiverEdge Resort
Housekeeping
01.2021 - 10.2021
Price Chopper
Cashier
08.2016 - 02.2017
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Riley‘s by the River
Kitchen Work
06.2009 - 02.2016
Job overview
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
- Expedited orders efficiently during high volume shifts, ensuring prompt delivery of dishes without sacrificing quality or presentation standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Charlotte Russe
Cashier
05.2013 - 10.2013
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Alexandria Central Alexandria Bay, NY
High School Diploma
06.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
Timeline
Manager
Dollar General
11.2024 - 11.2025
Housekeeping
The Ship
03.2024 - 08.2024
Dishwasher
Harbor Hotel
03.2022 - 08.2022
Housekeeping
RiverEdge Resort
01.2021 - 10.2021
Housekeeping
Bonnie Castle Resort
08.2018 - 02.2024
Cashier
Price Chopper
08.2016 - 02.2017
Cashier
Charlotte Russe
05.2013 - 10.2013
Kitchen Work
Riley‘s by the River
06.2009 - 02.2016
Alexandria Central
High School Diploma
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