Shione Servant
Kalamazoo,MI
Summary
Dynamic professional with a strong work ethic and proven customer service leadership at Lowes Home Improvement. Skilled in machinery operation and problem-solving, consistently enhancing processes to exceed sales targets. Committed to maintaining high standards of cleanliness and patient care, as demonstrated in roles at Bronson Methodist Hospital and Heritage Nursing Home.
Overview
5
5
years of professional experience
Work History
Machine Operator
Wdp Factory
06.2024 - 08.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines.
EVS Housekeeper
Bronson Methodist Hospital
01.2022 - 07.2024
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Head Customer Service Representative
Lowes Home Improvment
08.2021 - 02.2022
- Contributed to company growth by consistently meeting or exceeding sales targets through exceptional customer interactions.
- Enhanced customer satisfaction by streamlining processes and implementing effective communication strategies.
- Coordinated cross-functional projects aimed at enhancing the overall customer experience.
- Conducted regular audits of departmental procedures, identifying opportunities for optimization while maintaining compliance with industry standards.
Caregiver
StoryPoint Senior Living
07.2020 - 04.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Medicine Technician
Heritage Nursing Home
03.2019 - 08.2019
- Utilized specialized software systems for efficient prescription processing, inventory management, and patient records maintenance.
- Enhanced pharmacy efficiency by maintaining an organized inventory of medications and supplies.
Education
Nursing
Western Michigan University
Kalamazoo, MINursing -
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Problem-solving
- Computer skills
Timeline
Machine Operator
Wdp Factory
06.2024 - 08.2024
EVS Housekeeper
Bronson Methodist Hospital
01.2022 - 07.2024
Head Customer Service Representative
Lowes Home Improvment
08.2021 - 02.2022
Caregiver
StoryPoint Senior Living
07.2020 - 04.2021
Medicine Technician
Heritage Nursing Home
03.2019 - 08.2019
Nursing
Western Michigan University
Nursing -
Kalamazoo Valley Community College