SHIONNA GORDON
Lawrenceville,GA
Summary
Experienced professional with a strong background in customer interactions and service solutions. Offers expertise in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Highly effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
WAREHOUSE ASSOCIATE
Thredup Distribution Center
11.2023 - 09.2024
- Maintained accurate inventory levels to ensure timely order fulfillment for customers.
- Communicated with customers and team members and address product inquiries and resolve relevant issues.
- Played a key role in ensuring customer satisfaction by verifying product quality and ensuring on-time deliveries.
- Assisted with order picking and preparation for shipment or customer pickup
- Took pictures of outgoing export shipments and specific customer orders for official recordkeeping
- Assisted in maintaining a clean and organized warehouse environment.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
FRONT DESK RECEPTIONIST
Putt Nation
06.2023 - 07.2023
- Cleaned and organized lobby and reception areas to maximize guest comfort
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled incoming and outgoing phone calls and routed callers to appropriate personnel
- Monitored company emails, replied to customers and forwarded messages to appropriate parties
- Provided customers with company information and addressed questions and complaints
- Coordinated schedules and appointments using company calendars
- Maintained a detailed log of all incoming calls, messages received, and visitor enquiries
- Verified visitor identity by checking guest passes and ID
- Worked closely with the team to meet or exceed service goals on a consistent basis
CASHIER TEAM LEAD
Altitude
01.2023 - 06.2023
- Greeted customers and helped to create welcoming atmosphere
- Helped customers obtain additional assistance with different needs and concerns
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Observed cashiers to spot performance issues, security problems and unauthorized behaviors
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on point-of-sale systems, customer service techniques, and store policies
- Coached employees on speed and efficiency to improve team productivity
CASHIER
Flavor Juicery
04.2022 - 09.2022
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Processed cash register transactions on POS and provided correct change
- Assisted customers in finding products and provided recommendations when necessary
- Learned special prices and promotions and encouraged customers to participate in offers
- Adhered to cash handling policies and procedures
- Balanced cash drawers at shift beginning and end
- Set up merchandise displays, including endcaps, floor displays and aisles
- Resolved customer complaints with a calm and professional demeanor
- Maintained cleanliness and organization of checkout area to promote a positive shopping experience
- Restocked and front-faced shelves with merchandise
- Addressed common questions about store products
- Engaged customers, built connections and maintained positive attitude
Education
HIGH SCHOOL DIPLOMA -
Peachtree Ridge Highschool
Suwanee, GA05.2022
Skills
- Leadership
- Communication Skills (verbal & written)
- Problem Solving
- Computer Competency
- Attention to detail
- Time Management
- Organizational Skills
- Team Collaboration
Timeline
WAREHOUSE ASSOCIATE
Thredup Distribution Center
11.2023 - 09.2024
FRONT DESK RECEPTIONIST
Putt Nation
06.2023 - 07.2023
CASHIER TEAM LEAD
Altitude
01.2023 - 06.2023
CASHIER
Flavor Juicery
04.2022 - 09.2022
HIGH SCHOOL DIPLOMA -
Peachtree Ridge Highschool
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