Shiqeerah Ebanks
Franklin Park,NJ
Summary
Dynamic Commercial Lines Account Manager with expertise in account retention and revenue generation. Proven track record in training staff and exceeding client expectations, ready to leverage my skills as a Team Leader and provide a competitive advantage within your organization.
Overview
19
19
years of professional experience
Work History
Commercial Lines Account Manager
Acrisure
Iselin, New Jersey
11.2021 - Current
- Achieved 99.68% Client Retention rate in 2025; 99.11% in 2024
- Manage $2.1M book of business
- Act as Second Servicer on Team Leader's accounts
- Specialize in providing Property & Casualty and Professional Liability insurance solutions for Professionals (including Architects & Engineers, Accountants and Attorneys) and General Industries
- Identify cross-sell opportunities and execute account rounding strategies, generating an average of 16 new policies annually
- Work with Underwriters to customize, quote, issue, and bind coverages (including Cyber, E&O, Auto & Excess Liability, Workers' Compensation and Business Owner's coverages)
- Market/Re-market accounts as necessary and develop insurance proposals, process Certificates of Insurance/Evidences of Property Insurance, Endorsement requests, Audit letters, and Auto I.D. cards
- Conduct renewal meetings with clients to discuss exposures and identify coverage gaps, in preparation for underwriting negotiations and coverage updates
- Explain features and pros and cons of various policies to promote sale of insurance plans to meet client-specific needs
- Triage client claims and coordinate with claims team members to keep clients apprised of developments
- Work closely with Producers to maintain a high retention rate and share operational updates with fellow Account Managers
- Developed training documents and coached Assistant Account Managers to enhance team performance
- Facilitate regular communication with key stakeholders to ensure smooth workflows among accounting, data entry, COI, assistant teams, vendors, and carriers
Junior Commercial Lines Account Manager
Acrisure
Iselin, New Jersey
01.2020 - 11.2021
- Work with Underwriters to customize, quote, issue, and bind coverages (including Cyber, E&O, Auto & Excess Liability, Worker’s Compensation and Business Owner’s coverages)
- Identified cross-sell opportunities and executed account rounding to enhance client relationships and drive new business
- Specialize in providing Property & Casualty and Professional Liability insurance solutions for Professionals (including Architects & Engineers, Accountants and Attorneys)
- Developed insurance proposals and processed Certificates of Insurance, Endorsement requests, Audit letters, and Auto I.D. cards to ensure compliance and meet client requirements
- Explained features and pros and cons of various policies to align insurance solutions with client-specific needs
Assistant Commercial Lines Account Manager
Acrisure
Iselin, New Jersey
02.2019 - 01.2020
- Assisted Account Managers in client correspondence for Property & Casualty and Professional Liability policies, enhancing client understanding and service experience
- Contacted underwriting to secure loss runs, facilitating timely and effective renewal marketing efforts for clients
- Identified cross-sell and account rounding opportunities, enabling Account Managers to expand client relationships and increase revenue potential
- Prepare renewal packages for Account Managers
- Process Certificates of Insurance/Evidences of Property Insurance, Endorsement requests, Audit letters, and Auto I.D. cards
- Obtained Property & Casualty license within three months of employment
- Achieved certification as a Notary Public
Co-Manager
Ann Taylor Loft
Old Bridge, New Jersey
11.2014 - 08.2018
- Partnered with Store Manager to manage $1M revenue location, overseeing human resource management, payroll, operating expenses, loss prevention, and merchandising presentation
- Acted as Store Manager of Woodbridge, NJ location from June to July 2017, leading a team of 12 associates during the conversion to an outlet store.
- Achieved monthly sales & credit card goals during the months as Acting Store Manager & "Credit Captain" (Woodbridge, NJ)
- Led team from "Improving" to "Leading" category in the Northern NJ district during my time as Acting Store Manager (Woodbridge, NJ)
- Co-managed a team of 12 associates
- Led team as "Credit Captain" and mentored associates in how to increase transactions and capture client opportunities
- Drove revenue by proactively managing the client experience and delivering efforts that were consistent with ANN INC. standards
- Engaged clients and organized style events, generating additional store revenue
Life Insurance Account Manager
Metlife
Somerset, New Jersey
08.2007 - 05.2014
- Review informal and formal applications within the Enterprise General Agency of MetLife
- Delivered customer service to sales agents and underwriters, ensuring timely preparation of files for underwriter review
- Coordinated ordering and tracking of missing underwriting requirements from vendors to facilitate case processing
- Prepared and requested sales illustrations, presenting proposals for tentative offers on pending cases
- Executed follow-up on outstanding requirements for pending cases by following up on outstanding requirements and communicating accordingly
Education
Some College (No Degree) - Business Administration in Non-Profit Management
Pillar College
Somerset, NJSkills
- Total of 13 years Account Management experience
- Team leadership
- Training and development
- Relationship management
- Account Retention & Revenue generation
- Technical Expertise: Applied Epic; Indio; CSR24
Timeline
Commercial Lines Account Manager
Acrisure
11.2021 - Current
Junior Commercial Lines Account Manager
Acrisure
01.2020 - 11.2021
Assistant Commercial Lines Account Manager
Acrisure
02.2019 - 01.2020
Co-Manager
Ann Taylor Loft
11.2014 - 08.2018
Life Insurance Account Manager
Metlife
08.2007 - 05.2014
Some College (No Degree) - Business Administration in Non-Profit Management
Pillar College